Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Winter

Natick

Summary

Passionate and hard working individual dedicated to providing outstanding customer service. Energetic and positive candidate prioritizing the elevation of customer satisfaction.

Overview

15
15
years of professional experience

Work History

Flight Attendant

American Airlines
04.2018 - Current
  • Providing exceptional and professional customer service to an average of 200 passengers per flight
  • Adhere to FAA regulations while ensuring passenger safety and comfort throughout the duration of the flight
  • Assisting in boarding, meal and beverage service, and handling a wide variety of inflight emergencies
  • Communicate efficiently and effectively with all other crew members
  • Assisting and accommodating passengers with special needs
  • Provide conflict management and professional de-escalation during high stress situations

Server & Manager

British Beer Company
12.2011 - 04.2018
  • Familiarized myself with the food & drink menus in order to provide customers with knowledgeable answers regarding any questions they might have
  • Helped customers who have dietary restrictions, allergies and intolerances obtain safe, delicious food by collaborating and communicating with kitchen staff and management
  • Assisted other coworkers during busy periods by running drinks and meals to other tables
  • Opened the restaurant, took and recorded inventory while restocking the bar
  • Checked that the correct amount of cash recorded from the closing shift was secured in the safe & brought it to the bank for deposits
  • Lead pre-shift meetings with the staff discussing expectations for the day
  • Provided assistance and support to all coworkers for a smooth and professional operation

Hostess

The Melting Pot
08.2009 - 12.2011


  • Answered phone calls and scheduled reservations using online computer system
  • Managed seating arrangements evenly and fairly to servers table sections throughout the shift
  • Continuously monitored table status and updated computer system in order for a smooth transition for incoming parties and reservations
  • Regularly sanitized menus, printed and folded children's menus while keeping the hostess stand clean and organized

Education

Bachelor of Science - Finance

University of Massachusetts - Lowell
Lowell, MA
2017

Skills

  • Customer service
  • Collaborative
  • Detail-oriented
  • Adaptable in fast pace environment
  • Effective Communicator
  • Bilingual
  • Ability to multi-task

Timeline

Flight Attendant

American Airlines
04.2018 - Current

Server & Manager

British Beer Company
12.2011 - 04.2018

Hostess

The Melting Pot
08.2009 - 12.2011

Bachelor of Science - Finance

University of Massachusetts - Lowell

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Miranda Winter