Mireille Dany CHARLEMAGNE
Braintree
Overview
23
23
years of professional experience
Work History
Passenger Service Agent
Swissport/Virgin Atlantic
03.2025 - Current
- Checking in passengers and verifying their travel documents
- Assisting passengers with special needs, such as wheelchair assistance
- Handling baggage and ensuring it is checked in correctly
- Resolving customer complaints and concerns
- Coordinating with other airport employees to ensure smooth service transitions
- Ensuring compliance with security regulations and procedures
- Providing information to passengers about flight or transportation schedules, delays, and cancellations
Seasonal Stockroom Associate
KHOL’S
10.2024 - 01.2025
- Receive and unpack merchandise deliveries promptly and accurately.
- Organize and stock shelves, ensuring products are displayed attractively.
- Monitor inventory levels and assist with restocking as needed.
- Maintain a clean and organized stockroom and sales floor.
- Assist customers with locating products and answering inquiries.
- Collaborate with team members to ensure efficient store operations.
Legal Department Associate
CIWARA INVESTMENT /Mali
05.2023 - 12.2023
- Prepare, maintain, and archive all legal administrative documents and records
- Make request for materials and supply for the unit.
- Assist in conducting all activities of the office.
- Prepare and verify contracts and Internal rules procedures.
Administrative Assistant
Bureau de Monétisation des Programmes d’Aide au Développement (BMPAD)
11.2016 - 12.2021
- Ensure unit follow-ups - Maintain and archive all administrative documents and records of all banking transactions and companies.
- Make requests for materials and supplies for the unit.
- Assist in conducting all the activities of the office.
- Assist the Accountant Manager with the payroll.
- Assist the Accountant Senior in issuing invoices for companies, contractors, and other clients.
- Track, Maintain and Update payment records.
- Take and share minutes at all meetings.
- Coordinate Travel arrangements for the administrative Staff.
- Assist all Supervisors in their duties.
- Responsible for all banking transactions.
- Prepare all correspondence, email, notice, and paperwork for the office.
National Supervisor / 8 radio Operators & 1 desk officer
United Nations Stabilization Mission in Haiti - (MINUSTAH)
06.2015 - 02.2016
- Supervise the work of radio operators.
- Ensure that new instructions from the Head Office are implemented and applied by the radio operators.
- Enforce new security procedures for the unit.
- Replace radio operators in their absence.
- Prepare daily, weekly, and monthly reports.
- Make requisitions of materials and supplies.
- Organize and prepare training.
- Supervise all activities regarding the unit.
Administrative Assistant
Mérové-Pierre Cabinet d'Experts-Comptables
08.2011 - 05.2015
- Make all purchases for the office.
- Supervise the receptionist, the support staff and the archivist.
- Replace the receptionist, the head of the quality control and the Assistant of Direction in their absence.
- Prepare monthly reports for payment of suppliers.
- Manage drivers and dispatch.
- Supervise, organize and ensure the conduct of all activities of the office.
- Assist the administrator in the coordination of events and festivities.
- Follow-up of all application and request for Insurance.
- Ensure that all the common services bills are paid on a timely manner.
- Maintain and update staff list.
- Prepare travel authorization, ID cards and other personnel documents for staff.
- Perform other duties as required.
Recruitment Assistant
CARE-Haïti
02.2011 - 08.2011
- Do the sorting of the electronic resumes and transmit them to the Manager of HR Development and the project coordinator for approval.
- Contact applicants selected for interview and/or Test.
- Plan interviews.
- Update the reports of recruitment.
- Discuss the wage agreement with candidates.
- Coordinate with the Admin-HR Assistant the arrival of candidates.
- Prepare identification cards.
- Coordinate typing exams and recruitment of local staff.
- Prepare new staffs’ contracts.
Customer Services Supervisor
Société Générale Haïtienne de Banque (SOGEBANK)
04.2006 - 02.2011
- Supervise and manage the officers in Customer service.
- Do the follow-up of the requests for NGO's and G.E.
- Receive and transmit the payrolls of the Companies/Organizations to the Operation Center.
- Prepare and present monthly and annual meetings.
- Plan training sessions.
- Do surveys.
- Do performance reports of the customer service agents.
- Check and make requisition of materials and supplies.
- Receive and track customers request.
- Market goods and services of the institution.
- Sale credits Plop-Plop.
- Ensure the management of loans Plop-plop.
- Open accounts on AS400.
- Prepare banking certificates and checks.
- Make local and wire transfers.
- Assist the head of the commercial networks.
- Prepare and send the report of outstanding amounts to NGOs and corporate business account managers.
Administrative Assistant
Mission Tabernacle Evangelique de Bethel
11.2004 - 02.2006
- Prepare the annual budget for scholarships.
- Classify the requests of the beneficiaries of the sponsorship, documents and folders.
- Organize meetings.
- Do inventory and presentation of the budget for the year.
- Prepare the payroll.
- Supervise the cleaners.
- Maintain an updated staff list.
- Ensure that all the common services bills are paid on a timely manner.
- Manage the stock.
Production Supervisor
Industrie du Terroir SA(INTESA)
09.2003 - 10.2004
- Make (daily, weekly, annual) products and materials inventory.
- Plan the delivery of the day.
- Do the delivery report.
- Oversee the productions.
- Manage human and material resources.
- Prepare daily, weekly and monthly report.
- Assist the Director for the payroll.
- Contact customers for new offers.
- Prepare and submit the requisition of materials for the production.
- Plan meeting with staff.
Timeline
Passenger Service Agent
Swissport/Virgin Atlantic
03.2025 - Current
Seasonal Stockroom Associate
KHOL’S
10.2024 - 01.2025
Legal Department Associate
CIWARA INVESTMENT /Mali
05.2023 - 12.2023
Administrative Assistant
Bureau de Monétisation des Programmes d’Aide au Développement (BMPAD)
11.2016 - 12.2021
National Supervisor / 8 radio Operators & 1 desk officer
United Nations Stabilization Mission in Haiti - (MINUSTAH)
06.2015 - 02.2016
Administrative Assistant
Mérové-Pierre Cabinet d'Experts-Comptables
08.2011 - 05.2015
Recruitment Assistant
CARE-Haïti
02.2011 - 08.2011
Customer Services Supervisor
Société Générale Haïtienne de Banque (SOGEBANK)
04.2006 - 02.2011
Administrative Assistant
Mission Tabernacle Evangelique de Bethel
11.2004 - 02.2006
Production Supervisor
Industrie du Terroir SA(INTESA)
09.2003 - 10.2004