Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
Generic

Miriam Lima Dos Anjos

Hyannis

Summary

Dynamic and goal-oriented professional with a proven track record at Hollister, excelling in customer service and relationship management. Recognized for enhancing sales through effective communication and problem-solving skills. Adept at multitasking and cash handling, consistently delivering exceptional experiences that drive customer satisfaction and loyalty. Flexible hard worker ready to learn and contribute to team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Brand Representative

Hollister
Hyannis
09.2022 - 06.2025
  • Completed floorsets, filled the floor, and helped customers.
  • Provided excellent customer service, resulting in positive feedback.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Established strong relationships with store management and co-workers.
  • Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
  • Handled customer complaints professionally, resolving issues promptly to maintain a positive brand perception and customer satisfaction.
  • Showed an understanding of the customer's personal style and preferences when offering product advice.
  • Greeted customers warmly, and pleasantly answered inquiries.
  • Maintained clean, organized and professional work environment.

Front Desk Receptionist

Wicked Waves Cape Cod
Yarmouth
06.2022 - 06.2025
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Contributed to increased company revenue by selling tickets on board the trolley while maintaining accurate financial records.
  • Handled cash transactions accurately during busy periods when selling tickets at the front desk.
  • Boosted customer satisfaction by providing exceptional service and knowing how to answer questions and concerns when selling tickets or checking people into their cabanas.

Restaurant Hostess

Brazillian Grill
Hyannis
07.2021 - 12.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival, and provided a friendly and warm presence throughout the dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • I took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information, and document reservations.
  • Organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.

Education

High School Diploma -

Cape Cod Community College
West Barnstable, MA
05-2026

Skills

  • Goal orientation
  • Effective communication
  • Customer service and relations
  • Relationship management
  • Team collaboration
  • Work planning and prioritization
  • Problem-solving skills
  • Multitasking
  • Cash handling

Certification

  • Seal of Biliteracy

Languages

2,5

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Brand Representative

Hollister
09.2022 - 06.2025

Front Desk Receptionist

Wicked Waves Cape Cod
06.2022 - 06.2025

Restaurant Hostess

Brazillian Grill
07.2021 - 12.2021

High School Diploma -

Cape Cod Community College

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Miriam Lima Dos Anjos