Miriam Lima Dos Anjos
Hyannis
Summary
My name is Miriam, and I am a 19 year old graduate of Sturgis West Charter Public School in Hyannis, MA (Class of 2024). I have experience in customer service, appointment scheduling, phone communication, and front desk support, where I learned how to be organized, dependable, and comfortable working in fast paced environments that require professionalism and attention to detail.
I previously began College at Worcester State University with a Nursing major at Worcester State University, which gave me a foundation in medical terminology and exposure to healthcare environments. Although I am no longer pursuing Nursing, the experience strengthened my communication skills, attention to detail, and understanding of confidentiality. I enjoy learning new things, meeting new people, and being part of a team where I can contribute and continue to grow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Brand Representative
Hollister
09.2022 - Current
- Completed floorsets, filled floor, and helped customers.
- Provided excellent customer service, resulting in positive feedback.
- Enhanced sales performance through effective communication of product features and benefits.
- Established strong relationships with store management, and co workers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
Front Desk Receptionist
Wicked Waves Cape Cod
06.2022 - 09.2024
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Contributed to increased company revenue by selling tickets onboard the trolley while maintaining accurate financial records.
- Handled cash transactions accurately during busy periods when selling tickets at the front desk.
- Boosted customer satisfaction by providing exceptional service and knowing how to answer questions and concerns when selling tickets or checking people into their cabanas.
Hostless
Brazillian Grill
07.2021 - 12.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Sturgis Charter Public School
Hyannis, MA06-2024
Skills
- Goal-driven and dependable with a positive work ethic
- Clear and respectful communicator
- Strong customer service orientation
- Familiar with medical terminology from academic studies
- Enjoys collaborating with others and contributing to a supportive team
- Open to learning and growing in new environments
Certification
- Seal of Biliteracy
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual
Timeline
Brand Representative
Hollister
09.2022 - Current
Front Desk Receptionist
Wicked Waves Cape Cod
06.2022 - 09.2024
Hostless
Brazillian Grill
07.2021 - 12.2021
High School Diploma -
Sturgis Charter Public School