Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Misael Ortiz

Taunton

Summary

Dynamic professional with extensive experience in customer service and cash handling at Lowe's. Demonstrated success in conflict resolution and team collaboration, fostering a positive work environment. Proficient in sales processing and staff training, consistently providing effective solutions to customer inquiries while upholding operational efficiency standards.

Overview

2
2
years of professional experience

Work History

Cashier

Lowe's
Taunton
06.2025 - Current
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Ensured compliance with all safety regulations within the store environment.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Staff Member

Boys and Girls Club
Boston
06.2023 - 07.2024
  • Organized team building activities designed to improve morale among staff members.
  • Collaborated with other departments to ensure efficient workflow processes.
  • Resolved conflicts between staff members in a timely manner while maintaining professionalism.
  • Identified potential risks associated with staffing operations and developed solutions accordingly.
  • Communicated effectively with customers regarding their inquiries or complaints.
  • Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
  • Handled customer inquiries via phone and email, providing timely and effective solutions.

Education

Still in School -

Snowden International
Back Bay , MA
06-2026

Skills

  • Customer service
  • Cash handling
  • Sales processing
  • Team collaboration
  • Conflict resolution
  • Data entry
  • Time management
  • Cash handling and management
  • ID verification
  • Cash handling expertise
  • Product knowledge
  • Staff training

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • I pride myself on being a well-rounded individual, someone who strives to balance academic achievement, personal growth, and community involvement. Academically, I maintain strong performance by staying disciplined and curious, always looking to deepen my understanding of subjects that interest me. Outside of school, I pursue creative passions like music and writing, which allow me to express myself and think in innovative ways. I also value physical wellness, participating in sports and outdoor activities to stay healthy and energized. Equally important, I dedicate time to giving back—volunteering at local community centers has helped me develop empathy, teamwork, and leadership skills. By managing my time effectively and staying open to new experiences, I continue to grow in multiple areas of my life. This balance keeps me grounded, adaptable, and prepared for any challenge that comes my way.

Timeline

Cashier

Lowe's
06.2025 - Current

Staff Member

Boys and Girls Club
06.2023 - 07.2024

Still in School -

Snowden International
Misael Ortiz