Maryann Sonoiki
Worcester
Summary
Dynamic servant leader with over 12 years of expertise in healthcare operations, care management, and value-based delivery. Recognized for successfully guiding large, diverse teams and developing systems that enhance community care effectiveness while ensuring sustainability for healthcare professionals. Extensive experience includes value-based care programs, CMS audits, and market-level operations, consistently prioritizing clarity, accountability, and a positive organizational culture. Passionate about bridging strategy and human potential to create frameworks that elevate outcomes and empower teams.
Overview
11
11
years of professional experience
Work History
Senior Director of Operations
Cityblock Health
01.2025 - Current
- Lead market operations for One Care and SCO programs, overseeing 175+ multidisciplinary staff
- Manage financial performance and KPIs in patient engagement, assessments, and care plan quality
- Partner with clinical leadership to align operations with value-based contract and care delivery goals
- Drive process improvements that strengthen productivity, compliance, and patient outcomes
Owner
Sono Flower Wall
01.2024 - Current
- Created a small business offering custom floral wall rentals for weddings and events
- Developed brand presence and built a growing client base across Massachusetts
Director of Care Management
Cityblock Health
10.2023 - 01.2025
- Directed two care team structures (Longitudinal Care + HUB operations), managing 150+ staff
- Led CMS audit preparation and execution, achieving full compliance
- Improved patient engagement and assessment completion through targeted strategies
- Optimized provider scheduling workflows, improving efficiency and alignment
Manager of Operations
Cityblock Health
04.2022 - 10.2023
- Oversaw KPI reporting and SLA compliance for market operations
- Designed and implemented workflows that enhanced coordination and care model effectiveness
- Partnered with medical and nursing leaders to strengthen integration of care delivery
Care Team Lead
Cityblock Health
10.2020 - 04.2022
- Managed frontline care teams, coaching staff to improve patient engagement and outcomes
- Supported deployment of new workflows to increase care plan adherence
Community Director
Devereux Advanced Behavioral Health
02.2019 - 02.2020
- Directed operations of 6 residential programs serving youth with complex psychological, emotional, and behavioral needs
- Managed and developed 50+ staff, ensuring compassionate supervision and consistent therapeutic engagement
- Strengthened program safety and compliance while improving staff retention and operational consistency
- Partnered with clinical teams and families to integrate therapeutic interventions and individualized care plans
Program Director
Devereux Advanced Behavioral Health
01.2017 - 02.2019
- Directed multiple residential programs serving youth with developmental and behavioral needs, ensuring consistency of care and operational excellence
- Drove quality improvement initiatives that strengthened daily living support, enhanced therapeutic engagement, and elevated overall program outcomes
- Supervised staff training and development to maintain safety, therapeutic consistency, and compliance
- Cultivated collaborative relationships with clinicians, families, and community providers
Program Manager
Devereux Advanced Behavioral Health
01.2015 - 01.2017
- Directed daily operations for specialized residential programs, overseeing staff performance and resident safety
- Ensured delivery of therapeutic interventions, positive behavior support, and daily living skills development
- Monitored program compliance and supported preparation for audits and licensing reviews
Education
MBA - Health Care Administration
Fitchburg State University
Fitchburg, MA06-2022
BS - Public Health
University of Massachusetts Amherst
Amherst, MA06-2011
Skills
- Executive Leadership & Team Development
- Culture Building & Staff Engagement
- Operational Transformation & Process Improvement
- Performance Management & KPI Oversight
- Regulatory Compliance & Audit Readiness
- Patient-Centered Care & Equity
- Operational excellence
- Cross-functional coordination
Timeline
Senior Director of Operations
Cityblock Health
01.2025 - Current
Owner
Sono Flower Wall
01.2024 - Current
Director of Care Management
Cityblock Health
10.2023 - 01.2025
Manager of Operations
Cityblock Health
04.2022 - 10.2023
Care Team Lead
Cityblock Health
10.2020 - 04.2022
Community Director
Devereux Advanced Behavioral Health
02.2019 - 02.2020
Program Director
Devereux Advanced Behavioral Health
01.2017 - 02.2019
Program Manager
Devereux Advanced Behavioral Health
01.2015 - 01.2017
MBA - Health Care Administration
Fitchburg State University
BS - Public Health
University of Massachusetts Amherst
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