Mackenzie Carroll
East Sandwich
Summary
Motivated Scheduling Access Specialist skilled in optimizing patient access and enhancing appointment adherence. Strong work ethic and adaptability demonstrated through effective management of clinician schedules and patient communications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduling Access Specialist
Medical Affiliates of Cape Cod
Hyannis
12.2023 - Current
- Maintained provider schedules to optimize patient access and streamline provider flow.
- Monitored physician panel and contacted patients overdue for appointments to enhance appointment adherence.
- Scheduled patient appointments by telephone in electronic medical record system, ensuring compliance with department protocols.
- Updated clinicians' schedules to reflect time off, sick time, vacation, in-service, and meeting time; contacted patients to reschedule appointments when clinician was unavailable and modified computerized schedule.
Administrative Assistant
Crabtree CPA & Associates
Hyannis
09.2022 - 12.2023
- Provide secretarial/clerical coverage in an efficient, timely and professional manner
- Schedule client appointments as requested
- Greet clients
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Work/communicate cooperatively with co-workers and clients
- Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities / duties are met during absences or increased client volumes
- Perform other duties as directed
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
House Cleaner
Bubbleclean
East Sandwich
04.2017 - 09.2022
- Maximize skills of attention to detail to be sure the homes and rooms that I cleaned were done properly and that homeowners were delighted with the work completed
- Cleaned and maintained multiple assigned rooms by dusting, vacuuming, wiping baseboards, removing scuff marks, and sanitizing mirrors, toilets, sinks, showers, tubs, and marble floors.
- Return vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash
- Adhered to handling procedures for chemical cleaners and power equipment, safeguarding floors and fixtures from potential damage
- Completed daily tasks by adhering to instructions from the supervisor.
Education
High School Diploma -
Sandwich High School
East Sandwich, MA06-2014
Skills
- Appointment scheduling
- Patient management
- Electronic medical records
- Workflow optimization
- Microsoft Excel, PowerPoint, and Word
- Time management
- Adaptability
Certification
- Certified Clinical Medical Assistant
Timeline
Scheduling Access Specialist
Medical Affiliates of Cape Cod
12.2023 - Current
Administrative Assistant
Crabtree CPA & Associates
09.2022 - 12.2023
House Cleaner
Bubbleclean
04.2017 - 09.2022
High School Diploma -
Sandwich High School