Summary
Overview
Work History
Education
Skills
Timeline
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Mohamed Bouzergan

Waiter / Agent Of Restaurant
Casablanca,Morocco

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Diligent waiter skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Conscientious sales with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Motivated waiter experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Overview

3
3
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Agent Services Representative

Ebertec Society
Casablanca, Morocco
01.2020 - 05.2021
  • Followed up on department reports, contact information and missing enrollment and agent information.
  • Achieved established monthly goals.
  • Delivered world-class customer service to internal and external customers.
  • Enrolled and sold products and services via inbound phone calls, email and chat.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recorded account information to open new customer accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.

Restaurant Team Member

Bab Hotel GUELIZ
Marrakech , Morocco
08.2019 - 12.2019
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used proper techniques to prepare food and ingredients.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Operated register to process payments and collect cash payment for order totals.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Greeted customers at drive-thru and took food orders.
  • Recorded orders by answering customer questions and entering requests in system.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Greeted guests pleasantly and answered menu questions.

Receptionist Assistant

Riad MHIDOU
Marrakech , Morocco
05.2018 - 08.2018
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Screened visitors and issued badges to maintain safety and security.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Restaurant Waiter

Hotel Palais Essadi
Marrakech , Morocco
01.2018 - 05.2018
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Informed customers about daily and seasonal specials.

Restaurant Waiter

Hotel EL Widiane
Beni Mellal , Morocco
08.2017 - 12.2017
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

BA Degree - English Studies (linguistics)

University of Arts And Social Education
Morocco
09.2016 - 07.2020

High School Certification - Literature And Human Sciences

Oued El Abid High School
Morocco
01.2014 - 08.2015

Diploma, Certification - Restaurant And Culinary Management

Institut Specialized of Technology And Tourism
Morocco
01.2017 - 08.2018

Skills

Sales expertise

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Timeline

Agent Services Representative

Ebertec Society
01.2020 - 05.2021

Restaurant Team Member

Bab Hotel GUELIZ
08.2019 - 12.2019

Receptionist Assistant

Riad MHIDOU
05.2018 - 08.2018

Restaurant Waiter

Hotel Palais Essadi
01.2018 - 05.2018

Restaurant Waiter

Hotel EL Widiane
08.2017 - 12.2017

Diploma, Certification - Restaurant And Culinary Management

Institut Specialized of Technology And Tourism
01.2017 - 08.2018

BA Degree - English Studies (linguistics)

University of Arts And Social Education
09.2016 - 07.2020

High School Certification - Literature And Human Sciences

Oued El Abid High School
01.2014 - 08.2015
Mohamed BouzerganWaiter / Agent Of Restaurant