Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Timeline
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Mohamed Khatib

Mohamed Khatib

Tetouan

Summary

Accomplished professional with expertise in call handling and issue escalation at Abbot - Foundever. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in sales and negotiation techniques, adept at using business management software to streamline operations. Consistently improved service quality, contributing to in increase in customer retention.

Overview

13
13
years of professional experience

Work History

Customer service

Abbot - Foundever
Rabat
02.2022 - 02.2026
  • Monitored login status of representatives and addressed any problems or escalated calls.

Accounting Assistant

Hajtrav-S.A.R.L
Tetouan
05.2015 - 10.2021

Search Evaluator

Appen
01.2021 - 08.2021
  • Data annotation, multimedia, sentiment analysis, and search engine result evaluation.

Commercial reception

Electro Colomb
Tetouan
08.2013 - 06.2014

Education

Sales agent specialist -

OFPPT - Vocational school
Tetouan
07.2015

Human sciences -

Hassan II - High school
Tetouan
07.2012

Skills

  • Uses of office tools
  • Handling a database
  • Global approach and business environment
  • Commercial reception
  • Sales and negotiation techniques
  • Quality approach in sales
  • Payments
  • Basic Marketing Concepts
  • Product presentation
  • Merchandising
  • Procurement operations
  • Store outfit
  • Prospecting
  • Sales by telephone
  • Business management software
  • Call handling
  • Multitasking
  • Issue escalation

Languages

Spanish French English Arabic

Hobbies and Interests

  • Motorbikes
  • Science fiction books

Personal Information

  • Date of Birth: 03/14/94
  • Gender: Male
  • Nationality: Moroccan
  • Place of Birth: Tetouan

Timeline

Customer service

Abbot - Foundever
02.2022 - 02.2026

Search Evaluator

Appen
01.2021 - 08.2021

Accounting Assistant

Hajtrav-S.A.R.L
05.2015 - 10.2021

Commercial reception

Electro Colomb
08.2013 - 06.2014

Sales agent specialist -

OFPPT - Vocational school

Human sciences -

Hassan II - High school
Mohamed Khatib