Mohamed Nafia Taoufik
Marrakech
Summary
Dynamic and resilient professional with a strong foundation in communication and interpersonal skills, adept at customer relationship management and handling complaints professionally. Demonstrates exceptional detail and problem-solving abilities, with expertise in food preparation, culinary techniques, and menu planning. Committed to ethical standards and integrity, while maintaining flexibility in shifts and a positive attitude. Skilled in guest rapport building and familiar with reservation systems, aiming to leverage these competencies to enhance guest experiences .
Personable individual with keen interest in hospitality industry. Demonstrates strong communication skills and knack for teamwork, coupled with ability to multitask in fast-paced environments. Aims to contribute to welcoming and efficient dining experience for all guests.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Waiter assistant
Nobu Marrakesh
Marrakesh, Marrakech
2025.11 - 2026.04
- Handled orders efficiently; ensured timely delivery to customers.
- Implemented structured protocols and procedures to guarantee uniformity in task execution across all duties.
- Facilitated positive dining atmosphere with friendly, personable interactions.
- Supported team members during busy shifts to maintain seamless service.
- Upheld high standards of cleanliness in all work areas, contributing to healthy environment.
- Assisted kitchen staff with food preparation tasks for streamlined service.
- Collaborated well with other team members, fostering efficient teamwork dynamic.
- Provided menu guidance, answered queries and offered recommendations for improved customer experience.
Cook & Server
Various Hotels and Restaurants
Marrakech
2022.02 - 2023.07
- Prepared and presented high-quality dishes in fast-paced kitchen environments, adhering to food safety and hygiene standards.
- Managed multiple responsibilities, including food preparation, plating, and ensuring timely delivery of orders.
- Provided exceptional customer service by taking orders, offering recommendations, and addressing customer needs.
- Adapted to diverse restaurant settings, demonstrating versatility and adaptability.
- Cooked and plated meals whilst adhering to presentation guidelines set by head chef.
Salesman
T.A.C.S
Marrakech
2020.01 - 2021.01
- Excelled in building rapport with clients through effective communication and active listening.
- Demonstrated fluency in handling client inquiries, resolving issues, and promoting products/services.
- Consistently met and exceeded sales targets, showcasing strong sales acumen.
- Collaborated with teams to develop strategies for improving customer satisfaction and retention.
- Handled over 50 clients per day,
Education
Culinary Arts Degree - Hospitality and Culinary Arts
Hospitality and Culinary Institute of Marrakech
Marrakech 2021.01 - 2023.09
Certificate of Higher Education - Science Physics
Illou School
Marrakesh, Marrakech 2017.09 - /2020
Skills
- Communication and interpersonal skills
- Customer relationship management
- Detail and problem-solving abilities
- Food preparation, culinary techniques, menu planning
- Adherence to ethical standards and integrity
- Resilient under pressure
- Flexibility in shifts
- Patient and tactful
- Familiar with reservation systems
- Handling complaints professionally
- Guest rapport building
- Positive attitude
LANGUAGES
English
Fluent
French
Intermediate
Arabic
Native
Spanish
Elementary
German
Beginner
INTERESTS
Cooking, Learning new languages
Timeline
Waiter assistant
Nobu Marrakesh
2025.11 - 2026.04
Cook & Server
Various Hotels and Restaurants
2022.02 - 2023.07
Culinary Arts Degree - Hospitality and Culinary Arts
Hospitality and Culinary Institute of Marrakech
2021.01 - 2023.09
Salesman
T.A.C.S
2020.01 - 2021.01
Certificate of Higher Education - Science Physics
Illou School
2017.09 - /2020