Mohamed Saad BERGUI
Quality Manager
Tangier
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Also Can work on all sort of tasks without any problem
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Quality Manager
AINSI MAROC GS
2024.03 - Current
- Managed and archived quality documentation and participated in internal and external quality audits.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
Purchase and Storing Manager
Athena Surveillance
2022.06 - 2024.03
- Accomplished multiple tasks within established timeframes.
- Coordinated logistics activities related to transportation, shipping, and warehousing of purchased goods.
- Optimized supply chain operations by identifying areas for improvement and implementing appropriate solutions.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Ordered goods from various vendors to maintain store merchandise levels.
Event Project Manager Assistant
Ibn Nord Events
2020.11 - 2020.12
- Collaborated closely with creative teams to develop visually appealing presentations and promotional materials for events.
- Managed cross-functional teams to ensure seamless coordination between various departments for successful event execution.
- Negotiated favorable contracts with vendors, securing top-quality products/services at discounted rates for clients.
Sales Manager in the theme project organized by the institute
National School of Commerce and Management
2019.06 - 2019.09
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Front office Manager
Ryad Dar Lhana
2018.06 - 2019.09
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Call Center Agent
Kontactel Morroco
Tangier , Tanger-Assilah
2017.10 - 2 2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
Baccalaureate Degree in Economics and Management Sciences -
Ibn El Khatib High School
2015.01 - 2016.04
Bachelor's Degree in Hotels & Restaurants' Operational Management - undefined
International Higher Institute of Tourism of Tangier
2016.01 - 2019.04
Master's Degree in Marketing and International Commerce - undefined
National School of Commerce and Management
2019.01 - 2021.04
Skills
Team work
Problem Solving
Sense of initiative
Contingency management
Multi-tasking
Languages
Arabic
Proficient
C2
English
Proficient
C2
French
Proficient
C2
Spanish
Advanced
C1
Timeline
Quality Manager
AINSI MAROC GS
2024.03 - Current
Purchase and Storing Manager
Athena Surveillance
2022.06 - 2024.03
Event Project Manager Assistant
Ibn Nord Events
2020.11 - 2020.12
Sales Manager in the theme project organized by the institute
National School of Commerce and Management
2019.06 - 2019.09
Master's Degree in Marketing and International Commerce - undefined
National School of Commerce and Management
2019.01 - 2021.04
Front office Manager
Ryad Dar Lhana
2018.06 - 2019.09
Call Center Agent
Kontactel Morroco
2017.10 - 2 2018
Bachelor's Degree in Hotels & Restaurants' Operational Management - undefined
International Higher Institute of Tourism of Tangier
2016.01 - 2019.04
Baccalaureate Degree in Economics and Management Sciences -
Ibn El Khatib High School
2015.01 - 2016.04
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