Mohammed ADNANY
Customer Service Representative
Khouribga
Summary
Adaptable and driven individual with a solid foundation in technical studies and excellent English communication skills. Known for being a quick learner and a strong team player, I thrive in fast-paced environments where problem-solving and clear, confident communication are essential. Actively seeking a customer service or English-focused role where I can contribute to delivering outstanding support and creating positive client experiences.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Production Assistant
Om Al Qura Company
02.2018 - 08.2018
- Assisted in the production and packaging of flour and wheat bags.
- Supported coordination between technical design and manufacturing.
- Ensured adherence to safety and quality standards.
- Collaborated with team members to maintain smooth daily operations.
Trainee Operator
OCP Group (Office Chérifien des Phosphates)
03.2015 - 05.2015
- Participated in phosphate production processes and safety training.
- Operated and monitored industrial machinery under supervision.
- Gained hands-on experience in a large-scale industrial environment.
- Learned about teamwork, discipline, and operational efficiency.
Education
MBA - English Studies
Sultan Moulay Slimane University
Beni Mellal, Morocco 05.2020 - 01.2024
Diploma - Technicien Spécialisé – Bureau d’Étude en Construction Métallique
OFPPT
Khouribga 01.2013 - 01.2015
High School Diploma -
IBN YASSINE
Khouribga, Morocco 10.2012 - 06.2013
Skills
- Fluent in English
- Customer service communication
- Time management
- Teamwork
- Proficient in Microsoft Office
- Fast learner
- Highly adaptable
Team collaboration
Verbal and written communication
Professional Title
Customer Service Representative – English Speaker
Certification
TOEIC: Test of English for International Communication
Timeline
MBA - English Studies
Sultan Moulay Slimane University
05.2020 - 01.2024
Production Assistant
Om Al Qura Company
02.2018 - 08.2018
Trainee Operator
OCP Group (Office Chérifien des Phosphates)
03.2015 - 05.2015
Diploma - Technicien Spécialisé – Bureau d’Étude en Construction Métallique
OFPPT
01.2013 - 01.2015
High School Diploma -
IBN YASSINE
10.2012 - 06.2013
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