IT Support and SAP End-User with experience in SAP SD/MM, supply chain operations, and IT infrastructure. Skilled in troubleshooting, stock management, and network systems.
Overview
3
3
years of professional experience
Work History
IT & SAP Support
HORTIFRUT
Larache
12.2024 - Current
Provided first-level SAP SD/MM support, managing stock transfers, outbound deliveries, and resolving transaction errors (CS, MM, ME, MB, VA, VL, MIGO).
Managed IT issues and support requests via Jira and Promenta ticketing systems, ensuring timely resolution.
Installed and configured network infrastructure (Teltonika routers, Cambium APs) for reliable connectivity.
Optimized systems, monitored performance, and collaborated with IT & operations teams to enhance workflows.
Educator
INDH Fondation
Tanger
01.2024 - 07.2024
Taught basic computer skills and programming concepts to primary school students in rural schools.
Enhanced students' digital and problem-solving skills using creative and effective teaching methods.
Provided personalized support to foster academic success and encourage interest in technology.
Internship
SMART AUTOMATION TECHNOLOGIES
Tanger
06.2022 - 09.2022
Used Zabbix and Nagios to monitor and optimize networks.
Conducted regular analyses to make system adjustments in advance.
Ensured security and performance through monitoring protocols.
Collaborated to implement improvements based on results.
Education
Professional Bachelor's Degree - Software and Web Development
ENS Tetouan
01.2023
Diploma of Specialized Technician - Networks, Systems & IT Networks