Mohammed Zerhouni
Montreal
Summary
I am an enthusiastic and highly motivated individual with work experience in various backgrounds. Maintaining a positive mindset is a fundamental aspect in my daily life.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
VIP Services Representative
Air Canada
Montreal
06.2019 - 01.2023
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Director of Operations
Etude Maitre Badissy
Rabat
07.2017 - 03.2019
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Operations Representative
Fidelity Investments
Toronto
10.2015 - 11.2016
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
- Generated and distributed documentation for orders.
- Monitored legal requirements and informed employees of policy changes.
Education
Bachelor of Commerce - Finance
John Molson School of Business
Montreal 01.2012 - 04.2015
DEC - Commerce
Dawson College
Montreal 03.2010 - 03.2012
Skills
Video conferencing
Literature analysis
Performance evaluation
On-the-job training proficiency
In-depth knowledge of English
Timeline
VIP Services Representative
Air Canada
06.2019 - 01.2023
Director of Operations
Etude Maitre Badissy
07.2017 - 03.2019
Operations Representative
Fidelity Investments
10.2015 - 11.2016
Bachelor of Commerce - Finance
John Molson School of Business
01.2012 - 04.2015
DEC - Commerce
Dawson College
03.2010 - 03.2012