Mohsine Boumahdi
Morocco, Marrakech
Summary
Energetic and customer-focused professional with a background in air and maritime hosting, hospitality, and customer service. With over five years of experience in high-pressure environments such as airports, hotels, and remote service centers, I bring excellent communication skills, adaptability, and a strong understanding of guest satisfaction. My STCW certification and maritime training make me well-prepared for cruise line operations, and I’m eager to contribute to AROYA Cruises with professionalism, cultural awareness, and a warm attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelance Designer /Small Business Owner
Own Business
Marrakech
03.2024 - Current
- Launched and managed an independent design business.
- Delivered creative solutions to clients, with attention to branding and customer satisfaction.
- Managed client communication, deadlines, and self-organization.
Customer Service Representative (Remote)
Amazon – Remote
Marrakech
02.2022 - 02.2024
- Provided support to international customers with orders, returns, and account issues
- Communicated in English and followed strict customer service protocols
- Handled complaints with empathy and professionalism
Receptionist
Hotel Menara – Marrakech, Morocco
Marrakech
02.2021 - 02.2022
- Managed front desk operations for a busy hotel environment
- Welcomed and assisted international guests
- Handled reservations, check-ins/outs, and resolved guest issues
Check-In Agent
Menara Airport – Marrakech, Morocco
Marrakech
09.2019 - 09.2020
- Worked at check-in desks handling passenger documentation and boarding processes
- Ensured compliance with airline procedures and safety standards
- Delivered high-quality service under tight deadlines
Education
Associate Degree in Air & Maritime Hosting - Diploma in Air And Maritime Hosting
Dubai International School
Marrakech07-2019
Associate of Science - Physics
Semlalia University
Marrakech07-2016
High School Diploma -
Al Maghreb Al Arabi
Marrakech07-2013
Skills
- Customer Service Excellence
- Communication & Multilingual Interaction
- Problem Solving & Conflict Resolution
- Time Management & Organization
- Flexibility & Adaptability
- Team Collaboration
- Front Desk Operations
- Travel & Maritime Knowledge
- Remote Work & Digital Support
- Cultural Sensitivity
Languages
Arabic
Native
Native
English
Intermediate (B1)
B1
French
Beginner
A1
Spanish
Beginner
A1
Certification
- STCW – Basic Safety Training for Seafarers
- First Aid and Emergency Procedures
- Maritime & Cruise Industry Knowledge
- Customer Service in Tourism
-Over 3 years in airport and hotel guest-facing roles
-2 years of training in cruise and maritime hosting
-Experience with international travelers, multicultural environments, and high guest expectations
Timeline
Freelance Designer /Small Business Owner
Own Business
03.2024 - Current
Customer Service Representative (Remote)
Amazon – Remote
02.2022 - 02.2024
Receptionist
Hotel Menara – Marrakech, Morocco
02.2021 - 02.2022
Check-In Agent
Menara Airport – Marrakech, Morocco
09.2019 - 09.2020
Associate Degree in Air & Maritime Hosting - Diploma in Air And Maritime Hosting
Dubai International School
Associate of Science - Physics
Semlalia University
High School Diploma -
Al Maghreb Al Arabi
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