Molly Connors
Mansfield
Summary
Dynamic Relationship Banker II at North Easton Savings Bank with a proven track record in customer satisfaction and cross-selling. Expert in banking solutions and relationship management, I excel in fostering client loyalty through personalized service and effective communication. Committed to achieving financial goals while maintaining a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Relationship Banker II
North Easton Savings Bank
07.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Maintained in-depth product and service knowledge for well-informed customer advice.
Kennel Resort Attendant
Red Dogg Inn & Resort
05.2021 - 07.2022
- Maintained an attractive resort aesthetic through diligent cleaning efforts and attention to detail in both individual kennels and common areas.
- Ensured proper handling techniques were practiced consistently when interacting with different breeds and temperaments of animals to prevent injury or stress.
- Improved pet well-being by providing exceptional care, including feeding, grooming, and ensuring a clean environment.
- Ensured the safety of all animals by closely monitoring their behavior and health throughout their stay.
- Promoted a safe and healthy environment for all animals by strictly adhering to facility sanitation protocols and reporting any health concerns immediately to management.
- Assisted in training new staff members on kennel protocols, procedures, and best practices for optimal job performance.
- Contributed to a positive work environment by collaborating with fellow team members to coordinate daily tasks and maintain efficiency.
- Managed high-stress situations such as animal emergencies or conflicts calmly, prioritizing the well-being of all involved parties.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
Front End Associate
Shaws Market
05.2018 - 05.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Gathered shopping baskets and carts and relocated to designated areas.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Mansfield High School
Mansfield, MA06-2018
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Relationship building
- Cross-selling products
- Banking
- Employee motivation
- Customer service
- Excellent communication
- Teamwork and collaboration
- Time management
Accomplishments
I achieved my promotion to Relationship Banker II by completing hands on training, practicing procedures in downtime, asking questions, and pushing myself to be my best. I curated my own resources to study and keep a notebook of helpful information as well as print outs and utilizing Know-it-All. I am eager to learn and strive to become more proficient in my new role.
Timeline
Relationship Banker II
North Easton Savings Bank
07.2022 - Current
Kennel Resort Attendant
Red Dogg Inn & Resort
05.2021 - 07.2022
Front End Associate
Shaws Market
05.2018 - 05.2021
Mansfield High School
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