Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Molly Connors

Mansfield

Summary

Dynamic Relationship Banker II at North Easton Savings Bank with a proven track record in customer satisfaction and cross-selling. Expert in banking solutions and relationship management, I excel in fostering client loyalty through personalized service and effective communication. Committed to achieving financial goals while maintaining a collaborative team environment.

Overview

7
7
years of professional experience

Work History

Relationship Banker II

North Easton Savings Bank
07.2022 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Maintained in-depth product and service knowledge for well-informed customer advice.

Kennel Resort Attendant

Red Dogg Inn & Resort
05.2021 - 07.2022
  • Maintained an attractive resort aesthetic through diligent cleaning efforts and attention to detail in both individual kennels and common areas.
  • Ensured proper handling techniques were practiced consistently when interacting with different breeds and temperaments of animals to prevent injury or stress.
  • Improved pet well-being by providing exceptional care, including feeding, grooming, and ensuring a clean environment.
  • Ensured the safety of all animals by closely monitoring their behavior and health throughout their stay.
  • Promoted a safe and healthy environment for all animals by strictly adhering to facility sanitation protocols and reporting any health concerns immediately to management.
  • Assisted in training new staff members on kennel protocols, procedures, and best practices for optimal job performance.
  • Contributed to a positive work environment by collaborating with fellow team members to coordinate daily tasks and maintain efficiency.
  • Managed high-stress situations such as animal emergencies or conflicts calmly, prioritizing the well-being of all involved parties.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.

Front End Associate

Shaws Market
05.2018 - 05.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.
  • Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Mansfield High School
Mansfield, MA
06-2018

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Cash handling
  • Relationship building
  • Cross-selling products
  • Banking
  • Employee motivation
  • Customer service
  • Excellent communication
  • Teamwork and collaboration
  • Time management

Accomplishments

I achieved my promotion to Relationship Banker II by completing hands on training, practicing procedures in downtime, asking questions, and pushing myself to be my best. I curated my own resources to study and keep a notebook of helpful information as well as print outs and utilizing Know-it-All. I am eager to learn and strive to become more proficient in my new role.

Timeline

Relationship Banker II

North Easton Savings Bank
07.2022 - Current

Kennel Resort Attendant

Red Dogg Inn & Resort
05.2021 - 07.2022

Front End Associate

Shaws Market
05.2018 - 05.2021

Mansfield High School

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Molly Connors