Molly Moroney
Burlington
Summary
Dynamic and dedicated hospitality professional with a strong work ethic and exceptional customer service skills honed at Osteria Nino’s. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling. Recognized for multitasking in high-pressure environments while maintaining service quality and fostering positive dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Osteria Nino’s
10.2024 - Current
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed table assignments and ensured timely service during peak hours.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Resolved customer inquiries and complaints promptly to maintain positive dining experiences.
- Adapted quickly to changing demands, demonstrating flexibility during busy shifts.
- Assisted in training new staff on restaurant procedures and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Restaurant Hostess
Osteria Nino’s
07.2023 - 10.2024
- Greeted guests warmly, ensuring a positive first impression of dining experience.
- Managed restaurant waitlist effectively, optimizing seating arrangements during peak hours.
- Assisted in coordinating reservations, enhancing customer satisfaction through efficient service.
- Communicated guest preferences to staff, fostering improved service and attention to detail.
Education
Middlesex Community College
Bedford, MAHigh School Diploma -
Burlington High School
Burlington, MA06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Osteria Nino’s
10.2024 - Current
Restaurant Hostess
Osteria Nino’s
07.2023 - 10.2024
Middlesex Community College
High School Diploma -
Burlington High School