Molly Morris
Buzzards Bay
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Experienced FOH Team Member with background in fast-paced, high-volume restaurants. Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
Work History
FOH Team Member
Chick-fil-A
Hanover
08.2023 - 12.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted team members with food preparation and order assembly.
- Took customer orders accurately using point-of-sale system.
- Handled cash transactions and processed payments efficiently.
- Collaborated with team to ensure timely food delivery to customers.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Followed safety protocols to ensure food quality and hygiene standards.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Completed daily side work tasks assigned by supervisor or manager.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Explained menu items, took orders and delivered food courses according to instruction.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Assisted colleagues whenever needed during peak business hours.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Followed opening and closing procedures as outlined by management team.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Adhered strictly to hygiene protocols while preparing meals or drinks.
- Ensured compliance with health and safety regulations at all times.
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
- Promoted special offers or discounts on menu items when appropriate.
- Inspected food quality prior to serving it out to customers.
- Greeted customers with friendly and professional demeanor.
- Worked with managers to report and resolve customer issues or concerns.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Delivered guest orders to correct tables or take-out counter.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Took to-go phone orders from guests following outlined procedures.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
Employee
Dunkin
Sandwich
08.2025 - 12.2025
- Register
- Drink Making
- Food Making
- Serving
- Bagging
- Drive Through
- Cleaning
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Style Advisor
Target
Hanover
02.2025 - 07.2025
- Assisted customers in selecting apparel that fits their style and preferences.
- Maintained visual merchandise displays to enhance product presentation and customer experience.
- Collaborated with team members to ensure effective stock replenishment on the sales floor.
- Provided excellent customer service by addressing inquiries and resolving concerns promptly.
- Participated in training sessions to stay informed about new products and promotions.
- Engaged with customers to build relationships and foster brand loyalty through personalized service.
- Utilized point-of-sale systems for efficient transaction processing and inventory management.
- Monitored current fashion trends to offer relevant styling advice to customers effectively.
- Greeted customers and provided exceptional customer service.
- Resolved customer complaints promptly and professionally.
- Organized merchandise displays to attractively showcase products.
- Cross-sold additional products or services when appropriate.
- Recommended additional items for purchase based on customer preferences.
- Collaborated with other Style Advisors in providing excellent customer service experiences.
- Maintained an organized and clean sales floor environment.
- Assisted customers in selecting clothing items that suited their individual style needs.
- Showcased store merchandise and helped keep store running seamlessly by enthusiastically presenting and selling products and by communicating feedback and ideas for improvement.
- Fulfilled online orders, including packing and shipping merchandise to customers' homes or businesses.
- Anticipated client needs, delivered tasteful and helpful advice, introduced suitable accessories and communicated current marketing and promotional initiatives and markdowns.
- Maintained accurate records of daily sales figures and goals achieved.
- Managed inventory levels, replenishing stock as needed to ensure optimal availability of products.
Education
Sandwich Middle High School
Sandwich, MassachusettsSkills
- Customer service
- Team collaboration
- Conflict resolution
- Visual merchandising
- Cleaning
- Organization
- Inventory management
- Effective communication
- Time management
- Cash handling
- Phone etiquette
- Table setting
- Order taking
- Cleanliness
- Personal hygiene
- Social perceptiveness
- Guest relations
- Greeting guests
- Maintaining ambiance
- Promoting specials
- Stock management
- Training and mentoring
- Allergy awareness
- Open-close procedures
- Seating arrangements
- Professional appearance
- Money handling
- Recipe development
- Reliability
- Analytical thinking
- Dietary restrictions
- Beverage service
- Excellent communication
- Sanitation standards
- Multitasking
- Time management abilities
Timeline
Employee
Dunkin
08.2025 - 12.2025
Style Advisor
Target
02.2025 - 07.2025
FOH Team Member
Chick-fil-A
08.2023 - 12.2026
Sandwich Middle High School