Molly O'Shea
Auburn
Summary
Familiar with helping individuals of different skill levels enjoy recreation. Safety-oriented and observant with basic First Aid and CPR training. Extrovert with an upbeat nature and organized personality who understands the importance of nature education. Physically fit with stamina to handle demanding work. Ready to leverage experience and abilities to take on a new role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shaws And Star Market
11.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Lead Day Camp Counselor
Mass Audubon
05.2024 - 08.2024
- Collaborated with co-counselors to create an inclusive environment fostering respect, diversity, and cultural awareness.
- Enhanced camper experience by developing and implementing creative daily activities tailored to campers'' interests.
- Facilitated conflict resolution among campers using effective communication strategies and empathy.
- Ensured safety of all camp participants through diligent supervision and adherence to established safety protocols.
Assistant Camp Counselor
Broad Meadow Brook
06.2023 - 08.2023
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Engaged children in arts and crafts, singing, sports activities, and games while maintaining safe environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Monitored activities matched to individual and group abilities to keep campers safe.
Jr. Camp Counselor
Broad Meadow Brook
05.2021 - 08.2021
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Engaged children in arts and crafts, singing, sports activities, and games while maintaining safe environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Monitored activities matched to individual and group abilities to keep campers safe.
Camp Counselor in Training
Broad Meadow Brook
06.2019 - 08.2019
- Explained principles, techniques and safety requirements to activity participants to prevent injury.
- Mediated conflicts between campers.
- Engaged children in arts and crafts, singing, sports activities, and games while maintaining safe environment.
- Helped participants enjoy activities while ensuring adherence to protocol.
Education
Auburn High School
Some College (No Degree) - Mathematics Secondary Education
Westfield State University
Westfield, MASkills
- Organization
- Communication
- First Aid/CPR certiffied
- Active listening
- De-escalation Techniques
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Creative Problem Solving
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
Affiliations
- High School Varsity Tennis (2020-2023)
- Students for Diversity (2021-2023)
- Auburn High School Academic Quiz Team (2023)
Accomplishments
Auburn High School Graduating Honors (May 2023)
Westfield State University Deans List Fall 2023
Certification
First Aid- Red Cross 2023
CPR- Red Cross 2023
Education and Training
true,other,true,other
Experience
["Recreation Workers"]
Timeline
Lead Day Camp Counselor
Mass Audubon
05.2024 - 08.2024
Assistant Camp Counselor
Broad Meadow Brook
06.2023 - 08.2023
Customer Service Representative
Shaws And Star Market
11.2021 - Current
Jr. Camp Counselor
Broad Meadow Brook
05.2021 - 08.2021
Camp Counselor in Training
Broad Meadow Brook
06.2019 - 08.2019
Some College (No Degree) - Mathematics Secondary Education
Westfield State University
First Aid- Red Cross 2023
CPR- Red Cross 2023
Auburn High School
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