Moncef Najih

Student

Casablanca

Summary

Dynamic Telephone Operator at Patriot with a proven track record in call management and exceptional customer service. Excelled in high-pressure environments, ensuring seamless communication and collaboration. Skilled in maintaining accurate records and enhancing customer relationships, consistently promoting company values through effective teamwork and adaptability.

Overview

year of professional experience

Languages

Work History

Telephone Operator

Patriot

01.2023 - 02.2024

Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
Maintained accurate records of calls placed and received.

Education

Bachelor of Science - Business Management

University of Hassan 2 Ain Sebaa

Ain Sebaa

05.2001 -

Skills

Call management

Customer service

Record keeping

Communication systems

Customer relationship management

Team collaboration

Timeline