Summary
Overview
Work History
Education
Timeline
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Monica Diaz

Springfield

Summary

Focused School Counselor with years of success guiding students on academic and career decisions. Skilled at counseling students on methods for forging relationships and helping students navigate school life. Driven to support long-term goal achievement by linking students to outside resources to enhance education and career prospects.

Overview

10
10
years of professional experience

Work History

Transition College Counselor

The Care Center
07.2021 - Current
  • Refined curriculum to create top-notch college placement courses.
  • Assisted with admissions process, financial aid process and obstacles that arose.
  • Built and maintained relationships with college admissions offices.
  • Taught students to navigate college applications process.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Assisted students in selecting courses to align with interests and abilities.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.
  • Consulted with students to advise on topic selection, appropriateness and academic value.
  • Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
  • Drove continuous improvement related to use of new teaching tools, training methods and improvement of online doctoral education instruction.
  • Supported curriculum development professionals for healthcare and information systems.
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.

Experience Lead

Sephora
07.2013 - 05.2021
  • Established culture of accountability through clear expectations and performance management.
  • Engaged in consistent and meaningful development conversations.
  • Anticipated staffing needs, talent plan and recruitment.
  • Expected and enabled your team to stay up-to-date on major promotions, brand launches and events.
  • Understood business reporting and insights to troubleshoot and follow-up on opportunity areas.
  • Created maps, models and templates for diverse projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Behavioral Health Technician

Autism Learning Partners
08.2019 - 08.2020
  • ABA Therapy trained
  • CPR certified
  • Work with children ages 3-18 yrs old
  • Implement individual treatment plans, record patient behavior, and provide a safe, supportive environment for the patients

Education

Bachelor of Science - Psychology

Westfield State University
Westfield, MA
05.2024

Associate of Arts - Liberal Arts And General Studies

Bard College
Holyoke, MA
05.2018

Timeline

Transition College Counselor

The Care Center
07.2021 - Current

Behavioral Health Technician

Autism Learning Partners
08.2019 - 08.2020

Experience Lead

Sephora
07.2013 - 05.2021

Bachelor of Science - Psychology

Westfield State University

Associate of Arts - Liberal Arts And General Studies

Bard College

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Monica Diaz