Monica Flores
Revere
Summary
Dynamic and customer-focused professional with a proven track record at Cask 'n Flagon, excelling in multitasking and team collaboration. Demonstrated exceptional customer service by enhancing guest experiences and efficiently managing high-pressure situations. Skilled in cash handling and maintaining meticulous attention to detail, significantly contributing to seamless service operations.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
Work History
Server
Cask 'n Flagon
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Busser/Runner
Cask'n Flagon
05.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Host
Cask'n Flagon
05.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Revere High School
101 School St, Revere,MA 0215105-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Attention to detail
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server
Cask 'n Flagon
10.2023 - Current
Busser/Runner
Cask'n Flagon
05.2023 - Current
Host
Cask'n Flagon
05.2023 - Current
High School Diploma -
Revere High School
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