Monica Pena
Chelsea
Summary
Dynamic and results-driven professional with a strong background in customer service at NFC Amenity Management. Proven ability in conflict resolution and exceptional communication, enhancing guest experiences and satisfaction. Skilled in front office support and multitasking, consistently optimizing operations and fostering positive relationships. Committed to delivering excellence in every interaction.
Overview
2
2
years of professional experience
Work History
Front Desk Concierge
NFC Amenity Management
07.2025 - Current
- Greeted and assisted guests with inquiries, ensuring exceptional customer service experiences.
- Managed front desk operations, coordinating check-in and check-out processes efficiently.
- Maintained knowledge of local attractions, providing recommendations to enhance guest satisfaction.
- Handled reservations and room assignments, optimizing occupancy rates through effective communication.
- Addressed guest concerns promptly, resolving issues to maintain high levels of service quality.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
Sales Associate
HomeGoods
09.2023 - 12.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and drive sales.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experience.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Resolved customer complaints promptly, fostering loyalty and positive relationships.
- Organized stockroom efficiently, ensuring quick access to merchandise for replenishment needs.
- Learned product features and promotions to effectively communicate benefits to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Chelsea High School
Chelsea 06.2024
Skills
- Team player attitude
- Conflict resolution
- Exceptional communication
- Transportation coordination
- Strong multitasking
- Concierge services
- Mail and packages
- Front office support
- Listening skills
- Guest accommodations
- Registration processing
- Payment oversight
- Report generation
- Team oversight
- Record preparation
- Team building
- Office support
- Teamwork and collaboration
- Attention to detail
Languages
Spanish
Professional Working
Timeline
Front Desk Concierge
NFC Amenity Management
07.2025 - Current
Sales Associate
HomeGoods
09.2023 - 12.2024
High School Diploma -
Chelsea High School
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