Monica Robles
Natick
Summary
Seasoned Special Needs School Bus Driver with expertise in team leadership and customer relationship management. Focused on enhancing student safety through proactive monitoring and clear communication with parents and school staff. Skilled in conflict resolution, delivering a positive and compliant transportation experience for students.
Overview
13
13
years of professional experience
Work History
Special Needs School Bus Driver
Ride Rite medi van
Westminster
07.2018 - 06.2026
- Transported students safely to and from school and special events.
- Monitored student behavior to ensure safety during transit.
- Conducted pre-trip inspections to uphold vehicle safety and compliance standards.
- Communicated schedules effectively with parents and school staff.
Department Manager
Walmart
Framingham
05.2013 - 02.2015
- Managed daily operations and ensured compliance with company policies.
- Facilitated team meetings to identify performance gaps and operational enhancements.
- Collaborated with department heads to align goals with overall store strategy.
- Implemented scheduling strategies to optimize staff productivity and coverage.
- Managed inventory processes and ensured timely stock replenishment to meet customer demand.
- Developed and delivered training programs to improve staff skills in best practices and customer service.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Resolved customer issues by providing effective solutions in a timely manner.
- Addressed shift overstock to ensure proper product availability and maximize store efficiency, restocking, and inventory control.
Education
Associate Degree - Medical Office Administration Medical
Institute of Bank And Commerce
Fajardo PR06-2010
Skills
- Vehicle inspection
- Pre-trip inspections
- Safety compliance
- Safety regulations
- Route planning
- Child supervision
- Assistive device handling
- Customer service
- Conflict resolution
- Problem solving
- Decision-making
- Team leadership
- Staff training
- Customer relationship management
- Attention to detail
- Time management
- Effective communication
- Strong empathy
- Patience and tact
- Complaint resolution
- Inventory management
Languages
English
Professional
Spanish
Full Professional
Timeline
Special Needs School Bus Driver
Ride Rite medi van
07.2018 - 06.2026
Department Manager
Walmart
05.2013 - 02.2015
Associate Degree - Medical Office Administration Medical
Institute of Bank And Commerce