Monique King
Cambridge
Summary
Detail-oriented Patient Service Coordinator with expertise in patient scheduling, insurance verification, and electronic health records management. Proven ability to enhance patient care through effective communication and coordination.
Overview
23
23
years of professional experience
Work History
Patient Service Coordinator III-Lung Transplant
Mass General Hospital
Boston
04.2018 - Current
- Facilitated effective communication between patients and providers to enhance patient experience.
- Coordinated patient scheduling and appointments across multiple departments (internal/external)
- Executed administrative duties and coordinated with outside facilities for timely lab/procedure results.
- Lead scheduler for appointments for post lung transplant candidates.
- Triages clinical calls and emails inquires to the lung transplant RN coordinators
- Maintained accurate patient records using electronic health record systems.
Unit Coordinator
New England Baptist Hospital
Boston
07.2003 - Current
- Coordinated patient admissions and discharges, optimizing unit operations.
- Schedule ambulance transportation to outside facilities (rehab/home).
- Being aware of all emergency and non-emergency procedures and codes.
- Streamlined front desk and unit activities to enhance workflow.
- Supported and guided nursing staff on patient care issues, improving team collaboration.
Administrative Assistance-Medical Staffing/Intake
Shriners Hospital for Children-Boston
Boston
02.2008 - 04.2018
- Worked successfully with a diverse group of care managers, nurses and plastic surgeons to accomplish goals and address issues related to the care and services for the patients.
- Oversee and maintain the tools for all practitioners who have been granted privileges for Ongoing and Professional Practice Evaluation (OPPE) and (FPPE).
- Process domestic & international applications for medical treatment
- Process visa letters for international patients seeking approved treatment
- Register patients for clinic/surgery
- Verified insurance eligibility for patients prior to treatment
- Obtain referral and authorization from multiple insurance companies.
Education
Bachelor of Science - Criminal Justice
University of Mass Boston
Boston Ma06-2007
Associate of Science - Medical Administration
Roxbury Community College
Boston, MA06-2000
Skills
- Electronic health records
- Appointment coordination
- Medical documentation & review
- Insurance verification
- Call triage
- Healthcare management
- Medical terminology
- EPIC, Sorian, Medi-tech
- MS office expertise
- Data entry software
Timeline
Patient Service Coordinator III-Lung Transplant
Mass General Hospital
04.2018 - Current
Administrative Assistance-Medical Staffing/Intake
Shriners Hospital for Children-Boston
02.2008 - 04.2018
Unit Coordinator
New England Baptist Hospital
07.2003 - Current
Bachelor of Science - Criminal Justice
University of Mass Boston
Associate of Science - Medical Administration
Roxbury Community College