Open To Work
Monsif Filali
Summary
Detail focused and professional Receptionist with 6 years of experience providing administrative and front desk support in a variety of fast paced office environments Immaculately presented individual with a warm personality combined with a proficient knowledge of clerical duties, Skilled at becoming an integral member of a reception team, with exceptional customer service skills and the ability to provide an effective reception and switchboard service
Overview
9
9
years of professional experience
Work History
Receptionist
Alandalous Hotel
Marrakech
12.2022 - Current
- Processed guests' check ins and outs while providing excellent customer service.
- Handled and resolved customer complaints and/or issues.
- Improved front-desk efficiencies while providing positive customer service.
Receptionist
Le Caspien Hotel
Marrakech
08.2021 - 08.2022
- Guest service representative. Provided professional as well as friendly customer service at all times.
- Prepared and completed room and restaurant bills, Creating a positive experience for customers from check in to check out, Handled payments through cash, checks and credit cards.
Fiduciary administrator assistant
Fiduciary JAAD
Marrakech
10.2020 - 01.2021
- Manage the modelling, planning, and execution of all financial processes.
- Prepare trust and investment presentation books based on client preference.
- Provides support for trust and investment administration matters to meet needs of clients.
Receptionist,Cashier
LES TROIS PALMIERS Hotel
Marrakech
06.2018 - 03.2020
- Cashier, Managing customer complaints and enquiries, Answer inquiries and provide information about hotel services, local attractions, and other amenities. Greet and welcome guests upon arrival.
- Register guests and assign rooms. Process payments and handle cash transactions.
Receptionist
YAAD CITY Hotel
Marrakech
03.2017 - 03.2018
- Taking booking online, in person via phone and email.
- Maintaining exceptional standards for front of house presentation, Provided professional as well as friendly customer service at all times, Assisted other departments whenever needed.
Receptionist
Confederation of African football
Marrakech
01.2018 - 02.2018
- Ensuring customer excellence to all the VIP guest during the African cup.
Education
Technician diploma - Reception and Accommodations
ISTAHT institution of technologies and tourism
OuarzazateBaccalaureate certificate - Human Sciences
Abderhman High school
MarrakechSkills
- Maintaining Guest Records
- Multi-tasking
- Upselling Rooms & Services
- Assisting with Special Events
- Communication skills
- Service-focused
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
د.م.165000/yr - د.م.200000/yrTimeline
Receptionist
Alandalous Hotel
12.2022 - Current
Receptionist
Le Caspien Hotel
08.2021 - 08.2022
Fiduciary administrator assistant
Fiduciary JAAD
10.2020 - 01.2021
Receptionist,Cashier
LES TROIS PALMIERS Hotel
06.2018 - 03.2020
Receptionist
Confederation of African football
01.2018 - 02.2018
Receptionist
YAAD CITY Hotel
03.2017 - 03.2018
Technician diploma - Reception and Accommodations
ISTAHT institution of technologies and tourism
Baccalaureate certificate - Human Sciences
Abderhman High school