Morgann Luz
Fall River
Summary
Experienced with product knowledge, customer service, and sales strategies. Utilizes beauty expertise to provide tailored recommendations and build client rapport. Strong understanding of team collaboration and achieving sales goals.
Overview
6
6
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Beauty
04.2019 - Current
- Staying up to date on current emerging beauty trends, which allows for a knowledge-packed guest experience.
- Maintained a clean, organized, and visually appealing store environment to maintain Ulta Beauty store standards.
- Mentored new associates by sharing best practices and providing ongoing support for their success within the team.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Championed multiple Ulta Beauty store events by contributing to appointment bookings, event displays, and overall sales which lead to multiple successful events.
- Maintaining composure during peak store hours and juggling multiple tasks, such as helping guest, fulfilling online orders, tracking metrics, and assisting my peers when needed.
Sales Associate
Alexandra's Boutqiue
12.2020 - 07.2021
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
B.M.C Durfee High School
Fall River, MASkills
- Communication
- Organization
- Customer service
- Team collaboration
- Time management
- Inventory management
- Visual merchandising
- Product knowledge
Timeline
Sales Associate
Alexandra's Boutqiue
12.2020 - 07.2021
Prestige Beauty Advisor
Ulta Beauty
04.2019 - Current
B.M.C Durfee High School
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