Mouad Mouad
Casablanca
Summary
Experienced professional with a diverse background in customer support, sales, and marketing. Currently thriving as a Sales Representative and Customer Support/Marketing Advisor at V12 Software, with proven expertise in cold calling, driving customer satisfaction, and sales growth. Previous roles include cabin cleaner for Delta, deli/bakery associate at Walmart, and cook/cashier at Captain Jay’s. Adaptable, efficient, and dedicated to delivering high-quality service.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Restaurant Server
Captain Jay's Fish & Chicken
09.2019 - 06.2021
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Deli/Bakery Associate
Walmart
02.2022 - 12.2022
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Arranged bakery displays to showcase our most selling products based on season.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Used in-store system to locate inventory and place special orders for customers.
Airplane maintenance
G2
12.2022 - 06.2023
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Maintained passengers safety by making sure no harmful products or weapon are hidden on the plane for the next flight.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Sales Rep and Customer Support
V12Software
08.2023 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Regularly updated and edited content for our client's websites.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Education
Computer Engineering
Henry Ford College
Detroit, MI 05.2001 -
Skills
- Upselling strategies
- Quality Control
- Social Media Promotion
- Customer Service
- CRM software knowledge
- Effective Communication
- Time management abilities
- Goal Setting
- Sales Pitches
- Problem-Solving
Timeline
Sales Rep and Customer Support
V12Software
08.2023 - Current
Airplane maintenance
G2
12.2022 - 06.2023
Deli/Bakery Associate
Walmart
02.2022 - 12.2022
Restaurant Server
Captain Jay's Fish & Chicken
09.2019 - 06.2021
Computer Engineering
Henry Ford College
05.2001 -
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