Microsoft office
Mouad Aboussaleh
Free Agent
Philadelphia
Summary
Well-trained individual promoting numerous years of expertise in food and beverage, sales, and languages industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Assistant Restaurant Manager
Mr Hook Seafood Restaurant
Philadelphia
09.2022 - Current
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Hotel Room Attendant
Fanta Sea Resorts
Atlantic City
05.2022 - 09.2022
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to guest requests for assistance, toiletries and personal care items.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Insurance Sales Agent
Darty/TelePerformance
Bucharest
01.2019 - 12.2019
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
French Language Expert
Teleperformance
Bucharest
09.2018 - 12.2018
- Stayed current on new expressions and cultural changes impacting language translation.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Attended [Type] meetings to provide accurate consecutive translations of conversations between members.
- Supported student education by accompanying non-[Language] speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Attended training programs to improve professional knowledge and interpretation skills.
Restaurant Crew Member
McDonalds
Kenitra
02.2018 - 05.2018
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
Education
High School Diploma -
La Palmeraie
Kenitra Morocco 01.2018 - 06.2018
Bachelor of Science - Civil Engineering Technology
The Technical University of Civil Engineering
Bucharest 09.2018 - 07.2022
Skills
Food and beverage knowledge
Kitchen equipment operation and maintenance
Strategic planning
Software
Excel
Mobile `security
OS systems
Certification
Licensed language interpret and translator
Interests
Travel
Socialising
Books and movies
Dance and sports
Timeline
Assistant Restaurant Manager
Mr Hook Seafood Restaurant
09.2022 - Current
Hotel Room Attendant
Fanta Sea Resorts
05.2022 - 09.2022
Insurance Sales Agent
Darty/TelePerformance
01.2019 - 12.2019
French Language Expert
Teleperformance
09.2018 - 12.2018
Bachelor of Science - Civil Engineering Technology
The Technical University of Civil Engineering
09.2018 - 07.2022
Restaurant Crew Member
McDonalds
02.2018 - 05.2018
High School Diploma -
La Palmeraie
01.2018 - 06.2018