Microsoft office
Mouad Aboussaleh
Free Agent
Philadelphia
Summary
Well-trained individual promoting numerous years of expertise in food and beverage, sales, and languages industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Assistant Restaurant Manager
Mr Hook Seafood Restaurant
Philadelphia
09.2022 - Current
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Hotel Room Attendant
Fanta Sea Resorts
Atlantic City
05.2022 - 09.2022
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to guest requests for assistance, toiletries and personal care items.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Insurance Sales Agent
Darty/TelePerformance
Bucharest
01.2019 - 12.2019
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
French Language Expert
Teleperformance
Bucharest
09.2018 - 12.2018
- Stayed current on new expressions and cultural changes impacting language translation.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Attended [Type] meetings to provide accurate consecutive translations of conversations between members.
- Supported student education by accompanying non-[Language] speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Attended training programs to improve professional knowledge and interpretation skills.
Restaurant Crew Member
McDonalds
Kenitra
02.2018 - 05.2018
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
Education
High School Diploma -
La Palmeraie
Kenitra Morocco 01.2018 - 06.2018
Bachelor of Science - Civil Engineering Technology
The Technical University of Civil Engineering
Bucharest 09.2018 - 07.2022
Skills
Food and beverage knowledge
undefinedSoftware
Excel
Mobile `security
OS systems
Certification
Licensed language interpret and translator
Interests
Travel
Socialising
Books and movies
Dance and sports
Timeline
Assistant Restaurant Manager
Mr Hook Seafood Restaurant
09.2022 - Current
Hotel Room Attendant
Fanta Sea Resorts
05.2022 - 09.2022
Insurance Sales Agent
Darty/TelePerformance
01.2019 - 12.2019
French Language Expert
Teleperformance
09.2018 - 12.2018
Bachelor of Science - Civil Engineering Technology
The Technical University of Civil Engineering
09.2018 - 07.2022
Restaurant Crew Member
McDonalds
02.2018 - 05.2018
High School Diploma -
La Palmeraie
01.2018 - 06.2018
Licensed language interpret and translator
Similar Profiles
Arianna BellArianna Bell
Business Owner at Hook Line & Sinka Seafood RestaurantBusiness Owner at Hook Line & Sinka Seafood Restaurant
Daniel TadaDaniel Tada
Owner/Operator at Hook Line And Sinker Seafood RestaurantOwner/Operator at Hook Line And Sinker Seafood Restaurant
Cristin PetruzzielloCristin Petruzziello
Marketing Director and Owner at Mr. Shrimp Seafood Restaurant and MarketMarketing Director and Owner at Mr. Shrimp Seafood Restaurant and Market