Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Establishment Opening
Timeline
Generic
Mouad Elmarbout

Mouad Elmarbout

casablanca

Summary

Dynamic and results-driven professional with extensive experiences of 9 years, excelling in client relationship management and team training. Proven ability to enhance customer engagement and streamline operations, leveraging strong communication skills and a deep understanding of cocktail ingredients to create memorable experiences. Committed to delivering exceptional service and driving sales growth.

Overview

10
10
years of professional experience

Work History

Ad-joint Chef Barman

Royal Mansour Casablanca
Casablanca
04.2025 - Current
  • Trained new associates on store operations, policies, and procedures.
  • Collaborated with other departments to ensure successful product launches.
  • Developed and maintained relationships with clients and vendors.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Identified opportunities for process improvement and cost savings initiatives.
  • Maintained records related to sales for store management.

Senior Bartender

Royal Mansour Casablanca
Casablanca
07.2023 - Current
  • Understand the 'ingredients' of cocktails and other drinks/beverages to enable you to confidently deal with customer queries etc and to assist and help train other team members.

Mixologist

Fairmont Taghazout Bay
Agadir
02.2021 - 06.2023
  • Understand the 'ingredients' of cocktails and other drinks/beverages to enable you to confidently deal with customer queries etc and to assist and help train other team members.
  • Assist with general bar tender duties to include taking and making reservations, taking, and serving order, clearing and preparing tables bar area and bar storage (cellar etc.), prepare the bill and taking payment.
  • Create cocktails using fresh ingredients.

Bartender Trainer

Monin Company
Agadir
01.2021 - 08.2022
  • Trained and motivated crew members to achieve the highest customer relations and ensure food quality and 100% customer satisfaction.
  • Maintained positive employee and guest relations.
  • Responsible for all shift notes and records of all prep sheets inventories and stocking the bar to make sure every shift was fully organized and functional.

Manager

Tea House Restaurant
Agadir
01.2020 - 12.2020
  • Manage day-to-day operations of the cafe
  • Hire and onboard new waitstaff and baristas.
  • Train employees on drinks preparation and proper use of coffee equipment
  • Coordinate with vendors and order supplies, as needed
  • Add new menu items based on seasonality and customers' preferences (for example vegan coffee drinks).

Bartender - Barista

Tea House Restaurant
Agadir
02.2019 - 01.2020
  • Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service. Perpetuates Company Guiding Principles and House Rules.
  • Making latte art
  • Creating new nonalcoholic cocktails for all ages
  • Maintains the highest quality, consistent product standards.

Bartender

Sofitel
Agadir
07.2016 - 12.2018
  • Interact with customers, take orders, and serve snacks and drinks.
  • Assess customers' needs and preferences and make recommendations.
  • Mix ingredients to prepare cocktails.
  • Plan and present bar menu.

Bar Trainee

Paradis Plage
Agadir
02.2015 - 05.2016

Education

BACHELOR'S - ENGLISH STUDY

LBNO ZOHR
AGADIR
09.2018

BACCALAUREATE -

SIDI MOUSSA
09.2014

Skills

  • LQA standard
  • Microsoft Office
  • Fast learner in all aspect
  • Excellent Customer Service
  • Effective communication
  • Client relationship management
  • Team training
  • Customer engagement
  • Sales expertise

Languages

  • French
  • English
  • Arabic

Hobbies and Interests

  • Climbing
  • Surfing
  • Motorcycling

Personal Information

  • Date of Birth: 09/04/97
  • Driving License: B

Establishment Opening

06/01/22, Present

Timeline

Ad-joint Chef Barman

Royal Mansour Casablanca
04.2025 - Current

Senior Bartender

Royal Mansour Casablanca
07.2023 - Current

Mixologist

Fairmont Taghazout Bay
02.2021 - 06.2023

Bartender Trainer

Monin Company
01.2021 - 08.2022

Manager

Tea House Restaurant
01.2020 - 12.2020

Bartender - Barista

Tea House Restaurant
02.2019 - 01.2020

Bartender

Sofitel
07.2016 - 12.2018

Bar Trainee

Paradis Plage
02.2015 - 05.2016

BACHELOR'S - ENGLISH STUDY

LBNO ZOHR

BACCALAUREATE -

SIDI MOUSSA

Similar Profiles

CREATE PROFILE
Mouad Elmarbout