Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MOUDJITABA BAH

Salem

Summary

Established Call Center Representative with 2 + years of experience. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in both English and French, and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative. Skilled advertising sales representative with one and half years of expertise in business development. Successful in connecting with prospective customers in person and through online platforms. Eager to bring talent to growing advertising agency offering opportunities for advancement. Bringing excellent safety records and high customer ratings. Committed to treating all customers with respect and works to foster positive interactions to build a brand. Known for dedication to excellence.

Overview

14
14
years of professional experience

Work History

Amazon Driver

JMPS
06.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Quality Controller / lead

Randstad MilliporeSigma
06.2021 - Current
  • Conducted quality assurance inspections on finished components and identified issues.
  • Followed outlined specifications to implement assembly plans.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards methods and procedures to meet compliance requirements.
  • Evaluated quality problems and performed action to identify and resolve issues.

Rideshare Driver

Uber
06.2018 - 10.2020
  • Efficiently transporting passengers
  • Answered scheduled and responded to reservation calls at specific times and locations
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
  • Stored passenger luggage and personal items with care for safety and security
  • Transported high-value clients with professionalism and discretion
  • Worked with customers to understand requirements and provide exceptional service
  • Stayed level-headed during encounters with aggressive and inebriated passengers
  • Earned 5-star driver rating by providing exceptional customer service
  • Multitasked in high-pressure environment
  • Tasks included managing fares navigating during heavy traffic and maintaining customer satisfaction.

Kitchen Manager

Red Line Coffee
05.2016 - 11.2018
  • Motivated staff to perform at peak efficiency and quality
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Inspected kitchens to observe food preparation quality and service
  • Food appearance and cleanliness of production and service areas
  • Created and deployed successful strategies to boost performance
  • Streamline processes and increase efficiency in different areas
  • Performed shift change tasks each day to keep store efficient and neat
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Resolved challenging customer complaints to full satisfaction.
  • Enhanced business productivity by training team members and on best practices and protocols

Call Center Agent / Sales Representative

Orange Guinea (Phone Carrier)
01.2012 - 09.2014
  • Handing high volume incoming phone calls while adhering to the quality of standards.
  • Accepting ownership for effectively solving customer issues, complaints, and inquiries, and by keeping customer satisfaction at the core of every decision and behavior.
  • Studied demographic data to determine optimal targets competitor offerings and tactics for persuasion
  • Developed campaigns and specific marketing strategies for clients
  • Motivated or convinced potential clients to be part of our growing family
  • Visited customer locations to determine needs set up contracts and provide training
  • Motivated team members to meet and exceed sales targets
  • Planned client relationship cultivating events to promote growth.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Visited customer locations to evaluate requirements demonstrate product offerings and propose strategic solutions for diverse needs.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Retained excellent client satisfaction ratings through outstanding service delivery

Education

Bachelor - Accounting

Salem State University
Salem, MA

Bachelor Of Business Administration - Human Resources

University of Nongo
Conakry Guinea
06.2014

High School Diploma -

Sainte Marie
Conakry Guinea
06.2011

Skills

  • Problem solving
  • Fastidious
  • Adaptability
  • Good communication
  • Active listening
  • Handling pressure
  • Assembly
  • Efficiency and time management
  • Costumer relationships
  • Collaborative

Languages

English
French

Timeline

Amazon Driver

JMPS
06.2024 - Current

Quality Controller / lead

Randstad MilliporeSigma
06.2021 - Current

Rideshare Driver

Uber
06.2018 - 10.2020

Kitchen Manager

Red Line Coffee
05.2016 - 11.2018

Call Center Agent / Sales Representative

Orange Guinea (Phone Carrier)
01.2012 - 09.2014

Bachelor - Accounting

Salem State University

Bachelor Of Business Administration - Human Resources

University of Nongo

High School Diploma -

Sainte Marie

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