ERP
Mounir Dhissa
General Manager/ Senior Head Of Operations/ Regional Supply Chain Head
Casablanca
Summary
Customer centric General Manager with 14 years of experience focused on increasing revenues and improving GP and functional costs. Adaptive and consistently executes cross functional projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and empowering people.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Deputy General Manager
Lamalif Group
11.2023 - Current
Head of Supply chain
Lamalif Group
01.2021 - 11.2023
- Implemented restructuring plan for End-to-End supply chain
- Shaped and implemented the new organization
- Led the implementation of two manufacturing plants and organize production
- Led the project of ERP Implementation
- Implemented new operational processes, work instructions and dashboard
- Led and implement various cross functional and due diligence projects.
Co-Founder and Managing Partner
Fishop (Entrepreneurship experience)
01.2019 - 01.2021
- Built the Go-To-Market Strategy offering a best in class customer experience
- Introduced the company process and work instructions
- Designed the marketing strategy (product positioning, value pricing, advertising…)
- Implemented sourcing strategy and manage the End-to-End supply chain
- Shaped the organization and implemented performance management process
- Drove monthly reporting and strategic discussions with the bord
- Remarkable achievements: +147% sales growth in 2020 vs 2019 due to deliveries implementation and customer experience during the covid-19 pandemic
- Enhanced the brand notoriety
- Improved GP thanks to sourcing and procurement strategy
Operations Head
Syngenta
11.2016 - 12.2018
- This position included previous scope as Supply Chain Manager
- Redesigned customer service and order management functions
- Improved the customer experience through customer journeys transformation
- Implemented à 360 view of customer performance
- Created new customer satisfactions KPIs.
Supply Chain Manager
Syngenta
01.2014 - 10.2016
- Managed the End-to-End Supply Chain
- Adapted corporate strategy to local portfolio and market
- Implemented the Supply Chain Organization and fostered the team development
- Designed & Drove IBP process to ensure the best OTIF with optimized inventory level
- Outsourced the Warehousing activities and ensured good partnership with LSP
- Set up the budget, monitored the expenses and initiated scenarios for cost rationalization
- Initiated performance management system and built continuous improvement plans
- Documented process and procedures for the local Supply Chain activities.
Supply Chain Manager
Unimer Group
01.2012 - 01.2014
- Created the Supply Chain Department integrating procurement, planning and logistics
- Implemented new supply chain design and strategy for each product category
- Set up and Improved the S&OP Process
- Set up leading and lagging KPIs for internal performance, suppliers and logistics service providers.
Logistics & WMS manager
Unimer Group
08.2010 - 01.2012
- Performed the Warehouse reorganization and Contributed to BRC certification
- Improved productivity and stock reliability
- Led new customers' onboarding projects (Starbucks, Pinkberry, Burger King…).
- Moved Warehouse occupation from 40% to 96%
Education
Master of Science - Business Engineering Management
University of Warwick (UK)
04.2015 - 05.2020
Engineering Degree - International Logistics
Engineering School ESITH
01.2007 - 05.2010
Bachelor of Science - Physics
University Med I
05.2004 - 05.2007
Mathematics
High School
05.2004 -
Skills
Restructuring Projects
Processes development and automation
Market understanding and portfolio positioning
Data Analysis
Good finance acumen
Supply Chain Strategy
Customer experience
Team empowering
KPIs and result oriented
Certification
Completed Supply professionalism program (University of Warwick)
Personal Information
- Date of Birth: 06/09/86
- Marital Status: Married
Software
WMS/TMS
BI
Interests
Politics, Sports, Travels & Multiculturalism
Timeline
Deputy General Manager
Lamalif Group
11.2023 - Current
Head of Supply chain
Lamalif Group
01.2021 - 11.2023
Co-Founder and Managing Partner
Fishop (Entrepreneurship experience)
01.2019 - 01.2021
Operations Head
Syngenta
11.2016 - 12.2018
Master of Science - Business Engineering Management
University of Warwick (UK)
04.2015 - 05.2020
Supply Chain Manager
Syngenta
01.2014 - 10.2016
Supply Chain Manager
Unimer Group
01.2012 - 01.2014
Logistics & WMS manager
Unimer Group
08.2010 - 01.2012
Engineering Degree - International Logistics
Engineering School ESITH
01.2007 - 05.2010
Bachelor of Science - Physics
University Med I
05.2004 - 05.2007
Mathematics
High School
05.2004 -