Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
MUHAMMAD MAQSOOD

MUHAMMAD MAQSOOD

Muscat

Summary

Hospitality professional with 10+ years of experience in operational management and industry challenge resolution. Demonstrated success in maintaining high service standards and efficiency in dynamic environments. Expertise in problem-solving and dedication to exceptional guest experiences.

Overview

15
15
years of professional experience
6
6

YEMENI CUISINE FOOD EXPRINCE

Work History

Restaurant Manager

MANDARIN LLC
MUSCAT
06.2019 - 05.2025
  • Managed daily restaurant operations to ensure efficient service and customer satisfaction.
  • Trained staff on menu items, service standards, and health regulations.
  • Implemented marketing strategies to enhance brand visibility and attract customers.
  • Oversaw inventory control and ordering processes for food and supplies.
  • Scheduled employee shifts to optimize coverage during peak hours.
  • Conducted performance evaluations and provided feedback to team members.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Coordinated with suppliers for timely deliveries and quality assurance of products.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Created new menu items based on customer feedback and industry trends.
  • Established policies for cash handling procedures to maximize security measures.
  • Updated computer systems with new pricing and daily food specials.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Coached staff on strategies to enhance performance and improve customer relations.

MANGER COFFEE

AL KHOOKH
AL BURAIMI
01.2010 - 06.2014
  • Managed budgets to ensure resource allocation aligned with objectives.
  • Analyzed market trends to inform strategic planning and decision-making.

Education

High School Diploma -

KARACHI
PAKISTAN
03-2004

Skills

  • Staff training
  • Inventory management
  • Menu development
  • Cost control
  • Marketing strategy
  • Customer relationship management
  • Supply chain coordination
  • Budget management
  • Problem solving
  • Team leadership
  • Menu pricing
  • Team management
  • Time management
  • Catering coordination
  • Food service background
  • Operations management
  • Restaurant promotion management
  • Order delivery practices
  • Brand standards promotion
  • Employee retention
  • Recruitment
  • Kitchen equipment operation and maintenance
  • Take-out service
  • Labor and food cost control
  • Honed marketing skills
  • Reservation handling

Languages

English
First Language
Arabic
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1

References

References available upon request.

Timeline

Restaurant Manager

MANDARIN LLC
06.2019 - 05.2025

MANGER COFFEE

AL KHOOKH
01.2010 - 06.2014

High School Diploma -

KARACHI

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