Muna Adam

· Develop and implement strategies for the support functions that align with the company’s overall objectives.

· Handle recruitment, training, performance evaluations, and ensure compliance with labor laws.

· Supervise daily administrative operations, and maintain compliance with legal and internal policies.

· Overseeing the management of IT infrastructure and systems to ensure operational continuity.

· Lead and motivate teams across departments, resolve conflicts, and maintain effective communication with key stakeholders.

· Identify and mitigate risks, ensuring proactive business continuity and crisis management strategies.

KEY ACCOUNTABILITY:

• Supporting on operational implementation of BP Oman social investment programmes

• Coordinating internal legal and PSCM (procurement, supply chain processes) process.

• Put in place contracts between BP and the partners receiving funds from BP’s Social Investment Program.

• Providing input into social investment project evaluation and drafting progress reports to help ensure that the projects BP supports are targeted, sustainable and benefit the community

• Analysing the impact of BP Oman social investment strategy and plan, and collating findings, gaps and relevant issues.

• On-going liaison with social investment partners to support communication and track progress.

• Involve in the performance reviews with the social investment partners, identifying issues and opportunities for improvement. Support in developing a broad range of contacts in Oman’s social investment space is a plus.

• Recommending new sponsorship and donations to BP Oman social investment team and supporting the social investment officer by tracking current sustainable development issues in Oman

• Documenting, collecting data and reporting relevant management information and KPIs on impact to help track progress and keep management and stakeholders informed

• Liaising with the communications team to develop the social investment programmes communication strategy and ensuring social investment commitments are well publicized in Oman and working closely with all C&EA team members.

• Connect BP Oman employees to social investment initiatives through volunteering opportunities.

·         Handling investor queries and guiding them

·         Follow up and coordination between different departments in Public Establishment for Industrial Estates.

·         Ensuring that a prompt quality service is provided to customers

·         Handling complaints and providing solutions

• Meeting with prospect investors and answering their queries efficiently
• Discussing investor needs and coordinating with all related departments to fulfil them.
• Build and update tenant data base and have open communication channel
• Finding suitable solutions for the challenges faced by tenants
• Assessment of new applications and adding recommendations for higher management
• Review lease agreements, MOUs, and renewal annex for tenants.
• Communicating with different investors and tenants via email, phone calls, and meetings
• Managing marketing and promotion related events like: tenant gatherings, Job fair, Ramadan Iftar gathering. etc.
• Translating documents (English to Arabic, and vice versa)

·         Handling calls and emails

·         Follow up and coordination between DG’s office and other departments

·         Organizing DG’s meetings and appointments

·         Booking meeting rooms, and preparing minutes of meeting

·         Preparing all correspondences (Memos, Letters…etc.)

·         Archiving letters, memos, MOUs… etc.

·         Following up with all departments to collect any data required by DG

·         Following up with all departments to prepare reports required by DG

·         Coordinating all travel arrangements for DG

·         Handling tenders, and tender opening tasks

·         Supporting other departments in projects

·         Translating documents and letters (English to Arabic, and vice versa)

*  Marketing Administrator – I was also involved in sales dept. & technical dept.:

·         Got involved with coordinating with different clients for the SMS services.

·         Involved in different projects with Oman Mobile as part of the Marketing team.

·         Translating documents, websites, messages, and letters (English to Arabic, and vice versa)

·         Involved in Website developments

·         Involved in HSIA projects (High Speed Internet Access)

*  Got promoted to Accounts and Administration Executive on January 2007:

·         Involved in Accounts: preparing purchase orders, invoices, cheques, reconciliation, expense claims…etc

·         Involved in Administration: preparing visa application, resident cards, road permits, medical, … etc

·         Taking care of all admin work and calendar bookings for meetings.

·         Maintained office stock

*  Moved into the iSurf website team:

·         Updating data in the website daily

·         Translating documents (English to Arabic, and vice versa)

·         Coordinating with different companies for advertisement

·         I started as a trainee in the Medical Transcription

·         My typing speed reached about 90 WPM

·         Gained the trust of my managers and got promoted to the PA of the GM.

·         Handled all secretarial tasks like calls, emails, appointment bookings and filing.

·         Got training in Human Resources.

·         Handled all secretarial tasks

·         Worked closely with Al Noor Association for the Blind

·         Involved working long hours

·         Got trained in reception and reservation department

·         Handled air crew check in and check out

·         Dealing with hotel guests and assisted them with their needs and requirements

·         Involved working long hours and shifts

·         Gained the respect of my managers and colleagues

·         Awarded certificates on guest courtesy and handling complaints

·         Handled all secretarial tasks

·         Reviewed all the Arabic artwork and designs

·         Handled the translation of all the documents/artworks/designs from Arabic to English – English to Arabic

·         Assisted with the issuing the annual book for Oman International Bank

·         Handled all the Arabic editing with the designing team

·         Gained the respect of my managers and colleagues