Munira Farah
Cambridge
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Beth Israel Deaconess Medical Center
Boston, MA
12.2025 - Current
- Managed insurance verification and pre-authorization for patient services.
- Streamlined appointment scheduling procedures to enhance patient experience and reduce wait times.
- Facilitated patient check-in processes, ensuring accurate data collection and efficiency.
- Collaborated with clinical teams to resolve patient inquiries and concerns effectively.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Coordinator
Boston University Dental School
Boston, MA
08.2025 - 12.2025
- Communicated daily with patients, delivering friendly service and promptly addressing inquiries.
- Developed patient database by accurately entering customer information into Salud.
- Managed patient inquiries, providing timely resolutions to questions and concerns.
- Collecting demographic information on patients for their profile.
- Created a new patient database by entering customer information into Salud.
- Coordinated patient scheduling and managed appointment flow to enhance operational efficiency.
Patient Access Representative
Tufts Medical Center
Boston, MA
09.2024 - 06.2025
- Verified insurance coverage for services to facilitate patient access and minimize billing issues.
- Verified demographics and insurance information to register patients in computer system.
- Assisted internal departments with various tasks.
- Processed patient admissions and registrations to ensure seamless onboarding experience for new patients.
- Answered incoming phone calls to assist patients and address inquiries. promptly in a professional manner.
- Ensured accuracy of all data entered into computer system to maintain reliable patient records.
- Provided assistance to internal departments when needed.
Health Services Coordinator
SOMALI DEVELOPMENT CENTER
Boston, MA
11.2021 - 08.2024
- Maintained updated resource list to enhance client access to support services.
- Refer patients to community resources for mental health treatment, child protective services, assistance for people with developmental disabilities, job search, housing / rent relief.
- Participated in community outreach initiatives to enhance client engagement and support. in community outreach and program development to support client needs.
- Referred patients to vital community resources for mental health treatment, child protective services, and essential support services.
- Maintain list of resources helpful to clients.
- Coordinated work activities such as workshops and events.
- Provided direct supervision and mentorship to staff members.
- Coordinated workshops and events to promote client engagement and education.d work activities such as workshops and events.
- Performed data entry tasks related to client information.
Cashier
Staples
Cambridge, MA
01.2020 - 04.2022
- Collaborated with front-end staff to enhance customer experience and service.
- Worked closely with front-end staff to assist customers.
- Educated customers about rewards program and facilitated application process.
Intern
THRESHOLD PROGRAM AT LESLEY UNIVERSITY
Cambridge, MA
09.2020 - 12.2020
- Facilitated student discovery of effective study methods, enhancing academic performance.
- Conducted meetings with students to clarify concepts and resolve specific academic challenges.
- Employed active listening and targeted questioning to assess student needs and track progress.
Sales Representative
TJ Maxx
Cambridge, MA
03.2017 - 05.2019
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organized merchandise with strategic signage and attractive displays to drive customer sales and reduce overstock.
Intern
Cambridge Center for Families
Cambridge, MA
09.2018 - 12.2018
- Facilitated development of social, communication, and problem-solving skills in children.
- Applied positive reinforcement and behavior modeling to promote discipline in children.
- Planned and organized age-appropriate reading, crafts, and music lessons to enhance children's learning experiences.
Intern
INTEGRATED THERAPY FOR CHILDREN AND FAMILIES
Somerville, MA
01.2017 - 05.2017
- Guided clients in creative expression to enhance self-awareness and emotional engagement.
- Collaborated with treatment team to align and optimize integrated treatment plans.
- Assisted in developing and implementing educational programs for diverse student populations.
- Collaborated with faculty to enhance curriculum design and delivery methods.
- Organized workshops and events to promote student engagement and retention initiatives.
Education
Bachelor of Arts - Psychology, Human Services, Art History
Lesley University
Cambridge, MA12-2021
Skills
- Patient registration
- Patient scheduling
- Insurance verification
- Electronic health records
- HIPAA compliance
- Data entry
- Microsoft Excel
- Customer service
- Time management
- Leadership
- Communication
Timeline
Patient Access Representative
Beth Israel Deaconess Medical Center
12.2025 - Current
Patient Coordinator
Boston University Dental School
08.2025 - 12.2025
Patient Access Representative
Tufts Medical Center
09.2024 - 06.2025
Health Services Coordinator
SOMALI DEVELOPMENT CENTER
11.2021 - 08.2024
Intern
THRESHOLD PROGRAM AT LESLEY UNIVERSITY
09.2020 - 12.2020
Cashier
Staples
01.2020 - 04.2022
Intern
Cambridge Center for Families
09.2018 - 12.2018
Sales Representative
TJ Maxx
03.2017 - 05.2019
Intern
INTEGRATED THERAPY FOR CHILDREN AND FAMILIES
01.2017 - 05.2017
Bachelor of Arts - Psychology, Human Services, Art History
Lesley University