Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mustafa  Ait aissa

Mustafa Ait aissa

Agadir ,Morocco

Summary

I am(Mustafa Ait aissa) a proficient professional with a background in tourism development and awareness of hospitality standards. I excel in creative problem-solving, active listening, and effective group management. Renowned for my proactive attitude, positive outlook, and excellent organizational skills, I am adept at planning and conducting tours, ensuring the health and safety of tourists with a composed demeanor under pressure. I am dedicated to punctuality and first aid proficiency, consistently fostering a secure and enjoyable environment for all guests.

Overview

25
25
years of professional experience

Work History

Tour guide

Freelance
Agadir, Morocco
11.2023 - Current
  • Maintained punctuality at all times, respecting time constraints of tourists.
  • Documented daily tour activities and prepared incident reports.
  • Enhanced visitor experience by providing informative and engaging tours.
  • Coordinated effectively with travel agencies for successful group tours.
  • Explained site requirements and tour procedures to participants.

IT support engineer

Dell Technologies
Casablanca, Morocco
06.2022 - 10.2023
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Managed helpdesk requests effectively reducing downtime experienced by employees.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Guided and assisted users with technical issues, improving network performance and usability.
  • Followed technical documentation for accurate installation, maintenance and repair work.

Customer service representative

Societe Majorelle
Marrakech, Morocco
03.2021 - 05.2022
  • Completed thorough documentation in [Software] for each enquiry.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained excellent client satisfaction by providing in-depth support.

Tour guide

Atlas voyages
Agadir, Morocco
11.2010 - 03.2020
  • Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
  • Enhanced local tourism by recommending additional attractions and points of interest in surrounding area.
  • Shared informational brochures with guests detailing additional points or facts of interest.
  • Explained site requirements and tour procedures to participants.
  • Entertained tour guests with fun props, stories and activities.

Tour guide

Univers Holiday
Agadir, Agadir-Ida-ou-Tnan
01.2003 - 10.2010
  • Maintained punctuality at all times, respecting the time constraints of tourists.
  • Shared informational brochures with guests detailing additional points or facts of interest.

Night receptionist and accountant

Hotel Kasbah Ait Ben Haddou
Ait ben Haddou , Morocco
01.2000 - 10.2002
  • Handled cash transactions for room payments and additional services.
  • Acted as first point of contact for wide range of personnel.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.

Education

Diplome of professional training - Economy

Nova Collège
Amsterdam
/1991 - /1997

Toursime

Ecole de tourisme Agadir
Agadir
/2012 - /2012

Economy

NHA
/2020 - /2021

Economy

NHA
The Netherlands
/2021 - /2022

Skills

  • Creative thinking
  • Excellent listening
  • Group oversight
  • Positive attitude
  • Organisation
  • Tourism development
  • Hospitality standards awareness
  • First Aid
  • Punctuality awareness
  • Proactive approach
  • Tour organisation
  • Calm under pressure
  • Tourist health and safety

Languages

Tamazight
Native
Arabic
Native
Dutch
Fluent
English
Fluent
French
Advanced

Timeline

Tour guide

Freelance
11.2023 - Current

IT support engineer

Dell Technologies
06.2022 - 10.2023

Customer service representative

Societe Majorelle
03.2021 - 05.2022

Tour guide

Atlas voyages
11.2010 - 03.2020

Tour guide

Univers Holiday
01.2003 - 10.2010

Night receptionist and accountant

Hotel Kasbah Ait Ben Haddou
01.2000 - 10.2002

Diplome of professional training - Economy

Nova Collège
/1991 - /1997

Toursime

Ecole de tourisme Agadir
/2012 - /2012

Economy

NHA
/2020 - /2021

Economy

NHA
/2021 - /2022
Mustafa Ait aissa