Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Myleska Lebron Rodriguez

Lawrence

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized Help Desk Supervisor with extensive knowledge of hardware maintenance. Successful at leadership and managing productive teams. Committed to excellent and thorough customer service. Seasoned [Job Title] highly effective at building and motivating teams to provide first-rate customer service to discerning customers of all backgrounds. Knowledgeable Call Center Representative with experience assisting [Industry] customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

Overview

5
5
years of professional experience

Work History

Manager's Assistant

Five Below
05.2023 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Exceeded sales goals through exceptional customer service and product knowledge.

Home Health Aide

Maestro Connection Health System
03.2022 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Party Supplier

Mylemagic
02.2020 - Current
  • Reduced order processing time with effective communication between suppliers and internal departments.
  • Negotiated favorable contracts with vendors, achieving significant cost savings for the organization.
  • Greeted customers at counter and provided excellent customer service.
  • Resolved guest issues with professionalism, demonstrating excellent customer service skills.
  • Trained and managed associates in customer service and sales techniques.

Education

No Degree - Communications

NECC
Lawrence, MA
06.2028

Skills

  • Customer service
  • Money handling
  • Staff training and development
  • Staff supervision
  • Excellent customer service skills
  • Call center environment
  • Critical thinking
  • Technical writing proficiency
  • Time management
  • Multitasking

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Manager's Assistant

Five Below
05.2023 - Current

Home Health Aide

Maestro Connection Health System
03.2022 - Current

Party Supplier

Mylemagic
02.2020 - Current

No Degree - Communications

NECC
Myleska Lebron Rodriguez