Nabil Hamidoun
GM BD & Admin METNA Region
Casablanca Prefecture, Morocco,Casablanca
Summary
Accomplished management professional with 15+ years of career progression in operations and sales . Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with Arabic, French and English fluency and well-versed in employee, vendor and partner relations.
Overview
3
3
Languages
4
4
years of post-secondary education
16
16
years of professional experience
Work History
GM BD & Admin METNA Region
VFS Global Services
Casablanca , Dubai , Jeddah
2020.09 - Current
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating VAS.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Closed new business and streamlined transition accounts to customer relations department.
- Attended weekly meetings with other regional heads to discuss and optimize strategies.
- Orchestrated positive media coverage and stakeholder relations.
- Promoted company by giving exciting and dynamic presentations to customers.
- Represented company at various national and global events including JTTX.
- Led projects and analyzed data to identify opportunities for improvement.
UM / SM & DGM
VFS Global Services
Casablanca , Algiers ,Cairo
2012.04 - 2020.09
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Implemented policies and standard operating procedures for continuous improvement.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
- Spearheaded quality control measures to minimize downtime and propel sales.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Manager on Duty / AFOM
Moevenpick Ibn Battuta Gate Hotel
Dubai
2010.07 - 2012.04
- Oversaw day-to-day operations of brand new, 400-rooms hotel with staff of 130 employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Overhauled existing technical systems through execution of system upgrade from .1 to .2 version .
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Manager on Duty / Night Manager / GRS
IHG Dubai Festival City
Dubai
2007.09 - 2010.07
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Enhanced response and resolution systems to meet changing demands.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Lead and trained as well supervised operations in the Intercontinental and Crowne Plaza Festival City .
GSO
Park Hyatt Dubai
Dubai
2005.07 - 2007.09
- Set and managed policies for concierge services and guest relations.
- Trained junior team members in customer service strategies and property policies.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Coordinated arrivals and departures of VIPs.
- Kept up to date on hotel and local happenings, including events, restaurant menu, occupancies, staff updates and VIP guests.
Education
MBA - Leadership and Strategic
University Of Buckingham
United Kingdom 2019.01 - Current
Associate - Global Leadership Development Program
Oxademy Business School
Online In Collaboration With Oxford 2018.11 - 2019.01
Associate - Management Development Program VFS Global Mini MBA
Lonavala Institute Of Technology
Mumbai 2015.08 - 2015.09
Professional Certification (Hospitality & Airline Industry) CFPNC Rabat - Hospitality And Airline Industry
CFPN
Rabat 2004.09 - 2005.07
Associate's French Literrature Studies - French Litterature
University Of Qadi Ayad
Marrakesh 2004.01 - 2005.01
Skills
Business Developmentundefined
Additional Information
- Currently learning Spanish
- Willing to relocate
Timeline
GM BD & Admin METNA Region
VFS Global Services
2020.09 - Current
MBA - Leadership and Strategic
University Of Buckingham
2019.01 - Current
Associate - Global Leadership Development Program
Oxademy Business School
2018.11 - 2019.01
Associate - Management Development Program VFS Global Mini MBA
Lonavala Institute Of Technology
2015.08 - 2015.09
UM / SM & DGM
VFS Global Services
2012.04 - 2020.09
Manager on Duty / AFOM
Moevenpick Ibn Battuta Gate Hotel
2010.07 - 2012.04
Manager on Duty / Night Manager / GRS
IHG Dubai Festival City
2007.09 - 2010.07
GSO
Park Hyatt Dubai
2005.07 - 2007.09
Professional Certification (Hospitality & Airline Industry) CFPNC Rabat - Hospitality And Airline Industry
CFPN
2004.09 - 2005.07
Associate's French Literrature Studies - French Litterature
University Of Qadi Ayad
2004.01 - 2005.01
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