Nabila Lahrabat
Hostess
Casablanca
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Shadow Teacher
American Academy of Casablanca
10.2023 - 06.2024
- Improved communication skills of students by utilizing visual aids and nonverbal strategies.
- Facilitated peer interactions to promote socialization among students with varying abilities.
- Promoted independence among students by encouraging self-advocacy and problem-solving skills throughout their educational journey.
- Fostered positive relationships between students, parents, and school staff through ongoing communication and collaboration.
- Managed challenging behaviors effectively by implementing positive reinforcement techniques and consistent routines.
English Teacher
Casablanca American School
02.2021 - 06.2023
- Maintained positive communication with parents and guardians, discussing student progress and addressing concerns proactively.
- Contributed to school-wide initiatives aimed at enhancing academic achievement, promoting diversity awareness, or improving community engagement among staff members and families alike.
- Collaborated with colleagues to develop interdisciplinary lessons, fostering connections between subjects for deeper understanding.
- Utilized data-driven decision making to inform instructional practices and improve overall effectiveness as an educator.
Event Coordinator
Edmark International
11.2018 - 10.2021
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Receptionist/Switchboard Operator
GSK
01.2017 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Service Representative
Miami Club
08.2014 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certification - Office Computing
Oxford Academic
Casablanca, Morocco 05.2001 -
Certification - Teaching English As A Second Language
Tesol Academy
Online 05.2001 -
Certification - Scholar Coach
Canadian Academy Developement And Training
Casablanca, Morocco 05.2001 -
Certification - Emergency Medical Technicians
NAEMT
Casablanca, Morocco 05.2001 -
Associate of Science - English Literature
University Hassan 2
Casablanca, Morocco 05.2001 -
High School Diploma -
Kadi Iyad High School
Casablanca, Morocco 05.2001 -
Skills
Patience and Empathy
Social Skills Development
Teamwork and Collaboration
Problem-Solving
Multitasking Abilities
Excellent Communication
Languages
Arabic
Native language
English
Proficient
C2
French
Upper intermediate
B2
Hindi
Intermediate
B1
Timeline
Shadow Teacher
American Academy of Casablanca
10.2023 - 06.2024
English Teacher
Casablanca American School
02.2021 - 06.2023
Event Coordinator
Edmark International
11.2018 - 10.2021
Receptionist/Switchboard Operator
GSK
01.2017 - 09.2018
Customer Service Representative
Miami Club
08.2014 - 11.2016
Certification - Office Computing
Oxford Academic
05.2001 -
Certification - Teaching English As A Second Language
Tesol Academy
05.2001 -
Certification - Scholar Coach
Canadian Academy Developement And Training
05.2001 -
Certification - Emergency Medical Technicians
NAEMT
05.2001 -
Associate of Science - English Literature
University Hassan 2
05.2001 -
High School Diploma -
Kadi Iyad High School
05.2001 -
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