Summary
Overview
Work History
Education
Skills
Timeline
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Nachelle Ciampa

Winthrop

Summary

Skilled in persuasive communication, conflict resolution, and data analysis to drive results and strengthen client relationships. Backed by studies in marketing and business strategies through a B.S. in Health Science and an A.A. in Liberal Arts. Skilled in conflict resolution and data analysis. Bilingual in Albanian. I thrive in fast-paced environments, consistently delivering exceptional service and fostering client loyalty.

Overview

12
12
years of professional experience

Work History

Bartender

Reelhouse
04.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Responded to guest inquiries and complaints with professionalism.
    Delivered exceptional customer service to maximize satisfaction.

Account Manager - Internship

SciQ
04.2025 - 07.2025
  • All listed descriptions reflect activities focused on shadowing and learning.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Claims Manager

Safety Insurance
01.2019 - 05.2025
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Streamlined communication between adjusters and clients, expediting claim resolution times.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
  • Applies Massachusetts laws to establish liability.
  • Identifies all subrogation opportunities.
    Makes deductible decision and decision to pay.
  • Fosters and maintains relationship with agents through communication and customer service skills.

Airline Ticket Agent / Operations

British Airways
08.2013 - 02.2019
  • Supported colleagues in handling complex transactions or escalated customer concerns effectively.
  • Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
  • Resolved customer complaints professionally and empathetically to retain loyalty.
  • Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.

Inside Sales Representative

WB Mason
08.2018 - 01.2019
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up to date knowledge of available products to best serve customers and maximize sales potential.

Education

High School Diploma -

Winthrop High School
Winthrop, MA
05-2011

Associate of Arts - Marketing

Southern New Hampshire University
Hooksett, NH
05-2023

Bachelor of Science - Health Sciences

Southern New Hampshire University
Hooksett, NH
01-2025

Skills

  • Claim assessment Relationship management
  • Sales forecasting
  • Procurement
  • Conflict resolution
  • Public speaking
  • Bilingual communication
  • Problem resolution
  • Relationship building
  • CRM software
  • Product knowledge
  • 4% fluent in Spanish
  • 64% fluent in Albanian
  • Data analysis
  • Customer service and CRM management
  • Multitasking
  • Networking
  • Data entry
  • Problem solving
  • Negotiation skills

Timeline

Bartender

Reelhouse
04.2025 - Current

Account Manager - Internship

SciQ
04.2025 - 07.2025

Claims Manager

Safety Insurance
01.2019 - 05.2025

Inside Sales Representative

WB Mason
08.2018 - 01.2019

Airline Ticket Agent / Operations

British Airways
08.2013 - 02.2019

High School Diploma -

Winthrop High School

Associate of Arts - Marketing

Southern New Hampshire University

Bachelor of Science - Health Sciences

Southern New Hampshire University

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Nachelle Ciampa