Vue d'ensemble
Expérience
Formation
Compétences
Informations complémentaires
Langues
Chronologie
Generic
Nacim Bel Yaagoubi

Nacim Bel Yaagoubi

Customer Support Representative/ Virtual Assistant
Taza

Vue d'ensemble

6
6
years of professional experience
8
8
years of post-secondary education

Expérience

Virtual Assistant

EcoRecycle
Remote
2026.01 - 2026.04
  • Handling inbound and outbound calls to arrange pickup appointments
  • Coordinating pickups for recyclers and following up to ensure the completion of the sale
  • Guiding customers through the process of selling their cars from start to finish
  • Reaching out to cold leads for potential partnerships

Customer Service Representative

Xceed\Videotron
Casablanca
2024.01 - 2024.08
  • Greet customers and listen actively to their requests
  • Ask pertinent questions to better identify the current need of customers in terms of services on file
  • Provide one-call resolutions and maximize satisfaction
  • Educate customers about our services and policies while keeping a professional yet friendly atmosphere during the call
  • Offer new services to potential and existing customers

Client Account Management Agent Eng/ Fr

Telus International
Casablanca
2023.04 - 2023.12
  • De-escalate situations and retain an angry customer
  • Provide payment arrangements for customers with financial difficulties
  • Process payments
  • Maximize customers' satisfaction
  • Manage mobile and home services

Technical Assistant Fr (Remote)

Intelcia
Oujda
2020.05 - 2020.11
  • Basic network troubleshooting
  • Handle calls as fast and efficient as possible to maximize productivity
  • Educate customers about company policies
  • Schedule interventions for situations that require a technician's presence

Formation

Bachelor Degree - English Studies

Université Mohamed Premier
Oujda
2015.12 - 2022.01

Hospitality Management - undefined

Ecole Hôtelière de Casablanca
Casablanca
2017.01 - 2018.01

Scientific Baccalaureate - Physics/Chemistry

Ali Ben Berri
Taza
2014.01 - 2015.01

Compétences

  • Microsoft Word
  • Powerpoint
  • Excel

Informations complémentaires

  • Cooking
  • Swimming
  • Chess

Langues

Arabic
Langue maternelle
French
Bilingue
English
Bilingue

Chronologie

Virtual Assistant

EcoRecycle
2026.01 - 2026.04

Customer Service Representative

Xceed\Videotron
2024.01 - 2024.08

Client Account Management Agent Eng/ Fr

Telus International
2023.04 - 2023.12

Technical Assistant Fr (Remote)

Intelcia
2020.05 - 2020.11

Hospitality Management - undefined

Ecole Hôtelière de Casablanca
2017.01 - 2018.01

Bachelor Degree - English Studies

Université Mohamed Premier
2015.12 - 2022.01

Scientific Baccalaureate - Physics/Chemistry

Ali Ben Berri
2014.01 - 2015.01
Nacim Bel YaagoubiCustomer Support Representative/ Virtual Assistant