Nacim Bel Yaagoubi
Customer Support Representative/ Virtual Assistant
Taza
Vue d'ensemble
6
6
years of professional experience
8
8
years of post-secondary education
Expérience
Virtual Assistant
EcoRecycle
Remote
2026.01 - 2026.04
- Handling inbound and outbound calls to arrange pickup appointments
- Coordinating pickups for recyclers and following up to ensure the completion of the sale
- Guiding customers through the process of selling their cars from start to finish
- Reaching out to cold leads for potential partnerships
Customer Service Representative
Xceed\Videotron
Casablanca
2024.01 - 2024.08
- Greet customers and listen actively to their requests
- Ask pertinent questions to better identify the current need of customers in terms of services on file
- Provide one-call resolutions and maximize satisfaction
- Educate customers about our services and policies while keeping a professional yet friendly atmosphere during the call
- Offer new services to potential and existing customers
Client Account Management Agent Eng/ Fr
Telus International
Casablanca
2023.04 - 2023.12
- De-escalate situations and retain an angry customer
- Provide payment arrangements for customers with financial difficulties
- Process payments
- Maximize customers' satisfaction
- Manage mobile and home services
Technical Assistant Fr (Remote)
Intelcia
Oujda
2020.05 - 2020.11
- Basic network troubleshooting
- Handle calls as fast and efficient as possible to maximize productivity
- Educate customers about company policies
- Schedule interventions for situations that require a technician's presence
Formation
Bachelor Degree - English Studies
Université Mohamed Premier
Oujda 2015.12 - 2022.01
Hospitality Management - undefined
Ecole Hôtelière de Casablanca
Casablanca 2017.01 - 2018.01
Scientific Baccalaureate - Physics/Chemistry
Ali Ben Berri
Taza 2014.01 - 2015.01
Compétences
- Microsoft Word
- Powerpoint
- Excel
Informations complémentaires
- Cooking
- Swimming
- Chess
Langues
Arabic
Langue maternelle
French
Bilingue
English
Bilingue
Chronologie
Virtual Assistant
EcoRecycle
2026.01 - 2026.04
Customer Service Representative
Xceed\Videotron
2024.01 - 2024.08
Client Account Management Agent Eng/ Fr
Telus International
2023.04 - 2023.12
Technical Assistant Fr (Remote)
Intelcia
2020.05 - 2020.11
Hospitality Management - undefined
Ecole Hôtelière de Casablanca
2017.01 - 2018.01
Bachelor Degree - English Studies
Université Mohamed Premier
2015.12 - 2022.01
Scientific Baccalaureate - Physics/Chemistry
Ali Ben Berri
2014.01 - 2015.01