Nada Filali
Fes
Summary
Independent and enthusiastic, my early professional experiences have strengthened my skills and allowed me to master various tools and techniques. Seeking new challenges, I aim to contribute my dynamism and passion for problem-solving to a forward-thinking organization. I adapt quickly to new work environments, leveraging excellent communication and teamwork abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Foundever
Fes
02.2024 - Current
- Managed client relations dynamically via phone, email, and chat, providing tailored and relevant advice.
- Assessed client needs and constraints accurately to propose optimal solutions
- Proactively resolved complaints with an empathetic, and professional approach.
- Efficiently administered orders on Shopify, including shipment tracking and return management.
Customer Service Advisor
WebHelp
Fes
01.2020 - 02.2024
- Exceeded sales objectives through a results-oriented strategy.
- Proactively managed a client portfolio, resolving unpaid rent issues amicably.
- Empowered clients for better financial management in their daily lives.
- Collaborated with team members to share ideas and optimize performance.
- Conducted rigorous financial risk assessments by analyzing clients’ personal and professional situations.
- Digitally managed client files with high accuracy in data collection and updates.
- Applied personalized, commercial approaches tailored to specific client needs.
- Fostered a positive work environment and resolved conflicts to maintain a healthy team dynamic. Exceeded sales objectives through a results-oriented strategy.
Accounting Assistant Intern
FOGECOF
Fes
06.2018 - 09.2018
- Assisted the accountant in various tasks: bookkeeping, preparing financial statements, tax declarations, and client file management.
- Input financial documents into management tools with accuracy.
- Digitized the server's accounting documents (invoices, contracts, etc.) and archived files.
- Managed VAT declarations, bank reconciliations, and monthly financial report preparation.
- Handled general accounting, including financial transactions, supplier and client accounts, and invoice/payments preparation.
Education
Bachelor’s Degree - Management
Sidi Mohamed Ben Abdellah University
Fes, Morocco 07-2020
Diploma in General University Studies - Economics
Sidi Mohamed Ben Abdellah University
Fes, Morocco 07-2017
Skills
- Persuasive communication
- Active listening techniques
- Needs assessment
- Conflict resolution
- Team spirit
- Responsiveness
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Spanish
Beginner
A1
Affiliations
- Cooking/Baking
- Travel
- Reading
- Sports
Timeline
Customer Service Advisor
Foundever
02.2024 - Current
Customer Service Advisor
WebHelp
01.2020 - 02.2024
Accounting Assistant Intern
FOGECOF
06.2018 - 09.2018
Bachelor’s Degree - Management
Sidi Mohamed Ben Abdellah University
Diploma in General University Studies - Economics
Sidi Mohamed Ben Abdellah University
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