Nady Thomas
Quincy
Summary
Detail-oriented insurance professional with strong expertise in claims analysis, coverage determination, and liability assessment. Proven ability to evaluate risk, negotiate settlements, and maintain accurate, well-documented claim files. Adept at collaborating with internal teams and external partners to drive efficient claim resolution. Seeking to leverage analytical, decision-making, and risk evaluation skills in a Business Underwriting Associate role.
Overview
5
5
years of professional experience
Work History
Auto Damage Claims Adjuster
Arbella Insurance
Bridgewater
2024.03 - Current
- Evaluated insurance claims to determine validity and coverage.
- Reviewed policy documents to ensure compliance with insurance standards.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Communicated with clients to gather necessary information for claims processing.
Branch Rental Manager
ENTERPRISE HOLDINGS
Boston
2022.10 - 2024.03
- Structure, analyze, and synthesize primary and secondary research and data (quantitative and qualitative) to generate actionable materials and objectives
- Consistently achieve monthly and quarterly KPI‘s and opportunity quotas to ensure revenue objectives on a 200+ car fleet while learning all phases of business operations and management techniques
- Proactively seek new business opportunities in the market through various forms of outreach including through cold calls, emails and social media outreach.
- Skills Acquired: Financial Forecasting, Risk Management
- Monitored financial transactions and maintained accurate rental records.
- Led team meetings to discuss performance, goals, and strategies for improvement.
- Created and managed customer accounts by documenting notes and entering sales transaction information.
Business Management Trainee
ENTERPRISE HOLDINGS
Boston
2021.06 - 2022.10
- Ensured satisfactory audit rankings (passed all annual audits), mitigated operational risk, procured supplies, and managed Branch records
- Used outputs to guide marketing and business strategies; increased average consumer satisfaction from 75% to 82% in a 3 month span.
- Resolved customer inquiries and complaints effectively and professionally.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Skills Acquired: Email marketing, CRM
Education
Bachelor of Science - Business Marketing, Computer Science
FRAMINGHAM STATE UNIVERSITY
Framingham, MASkills
- Advanced in Microsoft 360
- PHP
- Javascript
- HTML/CSS
- Proficient in SalesForce
- HubSpot
- Google Analytics
- Customer service
- Team collaboration
- Data entry
Websites
Skills Certifications
Advanced in Microsoft 360, PHP, Javascript, HTML/CSS, Proficient in SalesForce, HubSpot, Google Analytics, Fluent in English, Creole French, Conversational Proficiency in ASL, HubSpot Inbound Sales (2022), HubSpot Digital Marketing (2022), HubSpot SEO (2022)
Timeline
Auto Damage Claims Adjuster
Arbella Insurance
2024.03 - Current
Branch Rental Manager
ENTERPRISE HOLDINGS
2022.10 - 2024.03
Business Management Trainee
ENTERPRISE HOLDINGS
2021.06 - 2022.10
Bachelor of Science - Business Marketing, Computer Science
FRAMINGHAM STATE UNIVERSITY