Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Nafissa NASSIROU-AYEYEMI

South Hadley

Summary

Customer service professional with a strong track record in conflict resolution and customer engagement. Expertise in building relationships and enhancing satisfaction through effective communication and problem-solving. Proven skills in complaint resolution and follow-up, leading to improved service strategies and increased customer loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Ralph Lauren
Greensboro
03.2019 - 05.2023
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Assisted customers with product inquiries and order placements to ensure satisfaction.
  • Engaged customers to foster relationships and promote brand loyalty through personalized service.
  • Collaborated with team members to enhance efficiency and develop customer service strategies.
  • Conducted regular follow-up calls with customers after resolving their issues.

CASHIER

BP Family Fare
Greensboro
02.2013 - 02.2019
  • Processed customer transactions using point-of-sale systems for efficient inventory management.
  • Maintained organized and clean checkout area to enhance customer experience.
  • Assisted customers with product inquiries, navigation, and recommendations.
  • Monitored stock levels and communicated needs to management in a timely manner.
  • Operated cash register accurately, processing payments by various methods.
  • Greeted customers warmly and addressed inquiries about products and services.
  • Utilized POS system for efficient transaction handling and record-keeping.

Student Philanthropy Officer

Guilford Technical Community College
Jamestown
01.2017 - 06.2018
  • Called alumni, parents, and college affiliates for financial support.
  • Engaged with alumni to foster strong relationships.
  • Updated records of alumni to ensure data accuracy.
  • Solved problems and provided necessary information efficiently.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Facilitated communication between departments to enhance operational efficiency.
  • Ensured the security and confidentiality of sensitive information.

Education

Associate of Applied Science - Supply Chain Management

Guilford Technical Community College
Jamestown, NC
05-2018

Skills

  • Customer engagement and follow-up
  • Conflict resolution
  • Data entry and documentation
  • Effective communication
  • Problem solving and attention to detail
  • Relationship building and collaboration
  • Verbal and written communication
  • Creative thinking

Affiliations

  • Reading
  • Attentive listener
  • Meeting People
  • Singing
  • Cooking

References

References available upon request.

Timeline

Customer Service Representative

Ralph Lauren
03.2019 - 05.2023

Student Philanthropy Officer

Guilford Technical Community College
01.2017 - 06.2018

CASHIER

BP Family Fare
02.2013 - 02.2019

Associate of Applied Science - Supply Chain Management

Guilford Technical Community College

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Nafissa NASSIROU-AYEYEMI