Nahomy Aybar
Springfield
Summary
Motivated and friendly team member willing to work weekends. Dependable, punctual, and committed to delivering excellent customer service. Background dealing with medical terminology.
Overview
2
2
years of professional experience
Work History
To-Go Specialist
Olive Garden Restaurant
04.2024 - Current
- Assisted in training new team members on customer service protocols and systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Radiology
Springfield Technical Community College
Springfield, Massachusetts, MA06-2028
Skills
- Goal oriented
- Service prioritization
- Excellent communication
- Team collaboration
- Microsoft office
- Cash handling
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
To-Go Specialist
Olive Garden Restaurant
04.2024 - Current
Associate of Science - Radiology
Springfield Technical Community College