Naim Zhutaj
Chelsea
Summary
Enthusiastic and dedicated customer service professional with over 4 years of experience in delivering exceptional support in fast-paced environments. Known for outstanding communication skills and a commitment to resolving customer inquiries efficiently and with a positive attitude. Adept at problem-solving, handling difficult situations, and maintaining a calm demeanor while ensuring customer satisfaction. Seeking to contribute my expertise in providing excellent service and enhancing customer experiences in a dynamic team environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Herbal Buds
06.2023 - Current
- Develop and maintain strong relationships with customers, ensuring high satisfaction and repeat business.
- Meet and exceed sales targets consistently through product knowledge, excellent customer service, and strategic selling techniques.
- Assist customers in selecting products based on their needs and preferences, providing expert recommendations.
- Handle in-store transactions and maintain accurate records of sales and inventory.
- Stay up-to-date with product offerings, industry trends, and competitor activity to remain competitive in the market.
Driver
MBTA
01.2022 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Machine Operator
MilliporeSigma
04.2021 - 06.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Maintenance Supervisor
State Financial
09.2018 - 03.2022
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
Cashier
Zara
08.2019 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Ali Hadri
08-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Relationship building
- Listening skills
- Goal oriented
- Flexible schedule
Languages
English
Professional Working
Timeline
Sales Associate
Herbal Buds
06.2023 - Current
Driver
MBTA
01.2022 - 06.2023
Machine Operator
MilliporeSigma
04.2021 - 06.2023
Cashier
Zara
08.2019 - 03.2021
Maintenance Supervisor
State Financial
09.2018 - 03.2022
High School Diploma -
Ali Hadri
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