Naimah Fernandes
Randolph
Summary
Adaptable and driven professional with experience in customer service, team leadership, content creation, and creative instruction. Skilled at building positive customer relationships, managing fast-paced environments, and creating engaging experiences both in person and online. Quick to learn new systems and responsibilities, with a strong ability to adjust to changing environments and work collaboratively with diverse teams. Experienced in effective communication, organization, and problem-solving, with a strong passion for delivering exceptional service, fostering meaningful connections, and contributing to overall team success.
Overview
2027
2027
years of professional experience
Work History
Dance Instructor
Various Dance Studios
2025 - Current
- Instructed students in multiple dance styles, fostering skill development and building confidence.
- Provided constructive feedback to students to improve their technique.
- Maintained a positive learning environment to encourage student participation.
Social Media Manager
PAUSE 4 A MOMENT
2024 - Current
- Scheduled and published posts using social media management tools, ensuring consistent online presence and timely audience interaction.
- Created engaging content for Twitter, Instagram, Facebook, and LinkedIn, tailoring messaging to each platform's audience.
- Managed community interactions by responding to comments and messages promptly.
Social Media Intern, Youth Leader
Grace Church
avon
2023 - Current
- Co-managed social media accounts to enhance community engagement and reach.
- Contributed to brainstorming sessions that generated innovative outreach initiatives.
- Facilitated activities that fostered teamwork and developed social skills among youth.
- Mentored individuals, providing guidance in personal and academic challenges.
Server, Busser, Runner
Linden Ponds
Hingham
2021 - 2022
- Delivered exceptional customer service to ensure high levels of satisfaction.
- Took orders accurately and promptly to support efficient dining service.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Assistant Manager
Floyd Williams Funeral Home
Boston
2023 - 2026
- Managed administrative tasks, ensuring accurate record-keeping and efficient scheduling of appointments.
- Coordinated funeral services, overseeing logistics and venue setup to meet client needs.
- Streamlined inventory management of supplies and equipment to support operational efficiency.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
South Shore Charter Public School
Norwell, MA06-2024
Skills
- Communication skills
- Team leadership
- Lesson planning
- Social media strategy
- Content creation
- Event coordination
- Customer service
- Time management
- Organizational skills
- Problem Solving
Timeline
Dance Instructor
Various Dance Studios
2025 - Current
Social Media Manager
PAUSE 4 A MOMENT
2024 - Current
Social Media Intern, Youth Leader
Grace Church
2023 - Current
Server, Busser, Runner
Linden Ponds
2021 - 2022
Assistant Manager
Floyd Williams Funeral Home
2023 - 2026
High School Diploma -
South Shore Charter Public School