Najat Oulechgar
Agadir
Summary
I wear many hats—federal contract assistant, customer service rep, cashier, and appointment coordinator—and I excel at every one. Whether I’m drafting RFQs, managing repair service workflows, or handling financial transactions, I bring a sharp eye for detail and a passion for getting things done. Fluent in Arabic, French, and English, I’m a strong communicator who thrives in multicultural environments. Let’s work together to tackle challenges and achieve results.
Overview
2
2
years of professional experience
2042
2042
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
Ladgov Corporation
05.2024 - 10.2024
- Assisted managers in preparing and submitting competitive bids for federal contracts, ensuring alignment with client budgets and regulatory requirements.
- Liaised with companies via emails and phone calls to negotiate partnership terms and advocate for contractual agreements.
- Drafted and managed Requests for Quotes (RFQs), maintaining compliance with federal guidelines and deadlines.
- Streamlined client communication by resolving inquiries, addressing concerns, and fostering professional relationships through prompt email correspondence.
- Produced polished documentation and presentations using Adobe Acrobat and Microsoft Office Suite (Word, Excel, PowerPoint).
- Balanced multiple priorities, including bid deadlines, client follow-ups, and administrative tasks, to ensure operational efficiency.
Customer Service Representative
Doctor Menager SAV
02.2023 - 03.2024
- Managed front-desk operations, including answering inbound calls, scheduling appointments, and coordinating service requests for electronics repairs (refrigerators, TVs, microwaves, phones, washing machines).
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined client-technician workflows by organizing appointments, maintaining repair logs, and updating customer records in the company’s digital management system.
- Prepared and processed invoices, tracked payments, and handled cashier duties, ensuring accurate financial records and timely transactions.
- Acted as the primary point of contact for clients, resolving inquiries, providing repair updates, and ensuring high satisfaction.
- Utilized organizational tools to prioritize tasks, manage inventory of repair parts, and document technician assignments.
- Demonstrated adaptability by balancing receptionist, administrative, and cashier responsibilities in a fast-paced environment.
Education
BAC + 2 - English studies
The University IBNO ZOHR
Agadir, MoroccoHigh School Diploma -
IBNO BATOUTA High School
Tan-Tan, Morocco 05.2001 - 01.2020
Skills
Office administration
Administrative support
Problem-solving
File organization
CRM/Management Systems
Invoicing & Financial Record-Keeping
Computer skills
Additional Information
- Valid Driver’s License (Category B – Morocco)
- Marital Status: Single
Timeline
Administrative Assistant
Ladgov Corporation
05.2024 - 10.2024
Customer Service Representative
Doctor Menager SAV
02.2023 - 03.2024
High School Diploma -
IBNO BATOUTA High School
05.2001 - 01.2020
BAC + 2 - English studies
The University IBNO ZOHR