Nakia Dawkins
Quincy,MA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
United Prosthetics Inc
06.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
Front Desk Receptionist
Found Hotels
05.2019 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Handled assignments independently with good judgement and critical thinking skills.
Housekeeper
Found Hotels
07.2018 - 06.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Dusted picture frames and wall hangings with cloth.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Changed bed linens and collected soiled linens for cleaning.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Sorted, laundered and put away various laundry items.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
Education
Associate of Science - Criminal Justice
Quincy College
Quincy, MA05-2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Customer and client relations
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Database entry
- Verbal communication
Timeline
Administrative Assistant
United Prosthetics Inc
06.2021 - Current
Front Desk Receptionist
Found Hotels
05.2019 - 06.2021
Housekeeper
Found Hotels
07.2018 - 06.2019
Associate of Science - Criminal Justice
Quincy College
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