Nanami Aguirre

Being in this kind of indus is where I find myself most passionate and comfortable in. Everyday is a learning experience, getting to meet different kinds of people with different stories and culture and making personal connections is what I like most about it. This helped me gained more experiences and enhance my communication skills and mostly improve my ability to multitask and work under pressure. Here is a few things I've learned from this job:

• Responding to guest inquiries and resolve issues promptly and professionally
• Maintaining high levels of customer service and keeping up with hotel standards.
• Being the main contact point of all hotel departments, making sure to communicate properly and ensure timely delivery from specific department.
• Implemented effective upselling techniques to promote hotel amenities and what it has to offer.
• Resolve billing discrepancies or disputes by working closely with accounting department for prompt resolution.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

I first worked here as a cashier then got cross trained customer service, I had learned a lot from this experience, working at such a big establishment and it offers a lot services which is why the main challenge from this role is multitasking, doing things thoroughly and accordingly, making sure every single needs from customers is being met. A few things I learned from this experience:

• Addressed customer needs and made product recommendations to increase sales.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

This was my first time working at a fast food restaurant, the main challenge from this job is working in a fast paced environment while making sure everything is being done correctly. Being cross trained also helped a lot because it makes you understand how the entire system of how the restaurant works. Being a manager is not easy even at such a small environment but it definitely helps gain more knowledge and experiences which will help me for the rest of my life while working in the hospitality industry. Here are a few things I learned:

• Developed and maintained relationships with customers and suppliers through account development.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.

Being a cashier is an easy job, but the challenge is how you handle customers with different issue. Here are a few things I learned:

• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Addressed customer needs and made product recommendations to increase sales.
• Greeted customers entering store and responded promptly to customer needs.

This was my first time working at a hotel and completely found myself liking it being comfortable in this kind of industry, this was also the time covid hit the hotel was open but we only had about 20 guests or less a week we were scheduled 1 agent per shift so this is where I learned how to handle an entire shift by myself and how to take initiative in situations where you would normally get a manager for even with only a few guests each has its own unique situation. Here are some things I learned:

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained clean and organized front desk areas to uphold polished company image.
• Developed and maintained positive relationships with guests for satisfaction.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.